Marzana Park

My career has been marked by a commitment to enhancing customer satisfaction, streamlining administrative processes, and ensuring fair and just legal outcomes. With a strong background in customer service, administration, and law adjudication, I bring over a decade of experience in delivering exceptional support and operational efficiency. I excel in communication, problem-solving, and multitasking, ensuring that both customer and organisational needs are met with the highest standards.

My proactive approach and attention to detail have consistently contributed to the success of the teams and companies I have been a part of.

Claims Adjudicator - Consumer Dispute Resolution Limited

(2023-02 - 2025-01)

• Review and assess insurance claims to determine their validity and the appropriate payment.
• Handle the processing of claims, including verifying information and ensuring accuracy.
• Maintain compliance with relevant laws and regulations
• Conduct thorough investigations to gather necessary information and evidence.
• Prepare and maintain detailed records and reports of claims and their outcomes.
• Manage appeals and authorisations by examining information and performing necessary adjustments

Assistant Manager - Three Limited

• Ensure excellent customer service by addressing customer inquiries, resolving complaints, and providing product information.
• Assist in achieving sales targets by motivating the sales team, monitoring performance, and implementing sales strategies.
• Oversee inventory management, including stock levels, ordering, and merchandising.
• Train, supervise, and support staff, ensuring they are knowledgeable about products and sales techniques.
• Handle administrative tasks such as scheduling, payroll, and maintaining records.
• Ensure the store is clean, organized, and visually appealing, and that all equipment is functioning properly.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Assist in planning and executing promotional activities and in-store displays to attract customers.
• Assist in managing the store's budget, processing transactions, and handling cash.

Trainee Property Manager - Allen Goldstein Ltd

• Assist in coordinating property maintenance and repair activities.
• Help prepare and execute lease agreements.
• Conduct property inspections and prepare detailed reports.
• Communicate with tenants and address their questions and concerns.
• Maintain accurate records of all property-related activities and transactions

Senior Customer Advisor - EE

• Provide exceptional customer service by addressing enquiries, resolving complaints, and offering product recommendations.
• Assist in achieving sales targets by guiding customers through the purchasing process and promoting products and services.
• Mentor and support junior staff, providing training and guidance to improve their performance.
• Oversee stock levels, manage inventory, and ensure products are displayed effectively.
• Offer technical support and troubleshooting for mobile devices and accessories.
• Ensure adherence to company policies, procedures, and health and safety regulations.
• Prepare and present reports on sales performance, customer satisfaction, and other key metrics.

B.A - Law (LLB) - University of Hertfordshire (2021-09)

3 A - Levels - Business, Religious Studies, Law - Luton Sixth Form College (2017-09)

10 A* – C - All across subjects, including Maths and English, with additional Physics, Chemistry and Biology, and MERIT in IT - Ashcroft High School (2015-09)

Level 3 EARLY YEARS EDUCATION (EYES) (2025-08)