Masechaba Mapapanyane

Detail-oriented and highly organized Medical Secretary with over a year of experience providing exceptional administrative support within healthcare settings. Skilled in medical office management, patient coordination, scheduling, and handling confidential medical information. Proficient in managing high-volume workloads while maintaining efficiency, accuracy, and exceptional customer service.

Known for outstanding communication skills, time management, and an unwavering commitment to patient satisfaction. Adept at maintaining a professional demeanour under pressure and fostering positive relationships with medical staff and patients alike.

Medical Secretary at MediClinic (2023-06 – 2023-07)

• Provide administrative support to physicians and healthcare providers in a busy medical office, including managing patient scheduling, preparing medical charts, and maintaining accurate patient records.
• Coordinate appointments, consultations, and follow-ups for patients, ensuring minimal wait times and smooth patient flow.
• Handle insurance verification and billing inquiries, ensuring accurate submission of claims and follow-up on unpaid claims.
• Manage all patient communications, including answering phone calls, responding to emails, and directing inquiries to the appropriate department.
• Maintain confidential patient information in compliance with HIPAA standards, safeguarding the integrity of medical records.
• Assist in coordinating medical procedures, ensuring necessary documentation is complete and timely.
• Streamline office operations by implementing efficient filing systems and improving workflow processes.

Matric in Diploma Pass – Carleton Jones High School (2022-12)

N4, N5 in Medical Secretary – Rostec FET College, Vereeniging (2023-12)