Mason Kirk

Individual who takes pride in being hard-working, dependable, and committed to delivering high standards in any role I undertake. I bring a positive attitude to the workplace and thrive in environments that encourage both individual initiative and teamwork. I consider myself to be an outgoing and approachable person, which enables me to build strong working relationships with colleagues, customers, and clients alike.

I approach tasks with enthusiasm and determination, always striving to give my best efforts to achieve successful outcomes. My excellent attendance record reflects my dedication and reliability, and I consistently put 100% effort into everything I do. I am a confident communicator, able to clearly and effectively convey ideas, instructions, and feedback.

I am also an attentive listener, which allows me to collaborate well with others and understand the needs of a team or project. I am highly motivated to continue learning and developing professionally, and I am always willing to undertake training or gain new qualifications to enhance my skills. In terms of time management, I am highly organized and plan ahead to ensure that tasks are completed on time and to a high standard.

I am a strong team player but also fully capable of working independently when required. In addition, I have valuable experience in leadership, including managing people and coaching others to improve performance and confidence in their roles. I hold a full, valid UK driving licence, giving me the flexibility and mobility to travel as needed for work-related commitments.

Overall, I bring a combination of professionalism, enthusiasm, and a strong work ethic that makes me a reliable and valuable team member in any organization.

Customer Advisor & Sales - O2

(2025-12)

• Delivered excellent customer service and sales advice.
• Achieved sales targets and KPIs.
• Assisted customers with products, upgrades, and account queries.
• Built lasting customer relationships.

Assistant Manager - Costa Coffee-York - York

(2024-09 - 2025-06)

• Operational Support: Assisted in overseeing daily store operations, ensuring smooth functioning and adherence to company policies, health, and safety regulations.
• Team Leadership & Development: Supported the Store Manager in leading, training, and motivating a team of baristas and staff, fostering a high-performance, customer-focused culture.
• Customer Service Excellence: Delivered exceptional customer service, resolved customer complaints efficiently, and ensured the store met high standards of customer satisfaction.
• Sales & Performance Support: Helped implement sales strategies, monitored store performance, and assisted in achieving and exceeding sales targets.
• Staff Scheduling & Resource Management: Managed employee schedules, ensuring optimal coverage during peak hours, and assisted in staff performance evaluations.
• Inventory & Stock Management: Assisted with stock ordering, managed inventory levels, and tracked stock usage to ensure products were available while minimizing waste.
• Health & Safety Compliance: Conducted regular safety and cleanliness checks, ensuring store compliance with health regulations, food safety standards, and company policies.
• Financial Responsibilities: Supported cash handling, daily banking, and financial reconciliation, ensuring accuracy and accountability.
• Training & Development: Assisted in training new team members and ensuring they were equipped with product knowledge, customer service skills, and operational procedures.
• Problem Resolution: Acted as a point of contact for escalated customer issues, resolving concerns and maintaining a positive store atmosphere.
• Support in Administrative Duties: Assisted with administrative tasks, including daily reporting, stock orders, and staff performance tracking.

Customer Advisor - Bellrock properties and facilities management

(2024-02 - 2024-09)

• Answering calls from designated clients and contractors, ensuring all communication follows the agreed procedures, with performance measured accordingly.
• Raising maintenance, security, and Health & Safety orders through the Bellrock computerized system, adhering to established procedures with performance being tracked and evaluated.
• Monitoring ongoing jobs in the system to verify that contractors attend client sites within the agreed Service Level Agreements (SLAs).
• Securing appropriate authorization for works that exceed predefined guidelines.
• Utilizing email to send and receive instructions, ensuring effective communication.
• Managing emails related to order and quote approvals, as well as resolving queries from Contact Centre Agents and Contractors.
• Tracking overdue orders and ensuring they are completed within the required timeframe.
• Consistently meeting performance targets and Key Performance Indicators (KPIs) as set by the organization.

Store Manager - Costa Coffee

(2022-03 - 2024-01)

• Team Leadership & Development: Led a team of baristas and supervisors, providing coaching, training, and performance feedback to ensure high levels of customer service and staff engagement.
• Operational Management: Oversaw daily store operations, including stock management, cash handling, and ensuring compliance with company policies and health & safety regulations.
• Customer Experience Excellence: Delivered exceptional customer service, ensuring a welcoming environment, handling customer feedback, and resolving complaints to enhance customer satisfaction.
• Sales & Performance Monitoring: Managed store performance and met sales targets, implementing promotional strategies and upselling to maximize revenue.
• Staff Scheduling & Resource Management: Managed staff rotas to ensure appropriate coverage during peak and off-peak hours, optimizing team performance and efficiency.
• Inventory Control & Stock Ordering: Monitored stock levels and ordered supplies, maintaining adequate stock levels while minimizing wastage and managing costs.
• Health & Safety Compliance: Ensured compliance with all food safety standards, health regulations, and company policies, conducting regular checks to maintain store cleanliness and safety.
• Budgeting & Cost Control: Monitored and managed operational budgets, controlling costs and maintaining profitability through efficient resource allocation and expense tracking.
• Financial Management: Managed cash and credit transactions, completed daily banking, and ensured the accurate reconciliation of financial records.
• Training & Development: Delivered ongoing training to new and existing staff on product knowledge, customer service, and operational procedures to maintain high performance standards.
• Team Motivation & Morale: Fostered a positive, team-oriented atmosphere, encouraging staff collaboration and boosting team morale through recognition and rewards.

Shift Manager - Dunkin Donuts

(2021-09 - 2022-03)

• Overseeing and managing shifts to ensure they are run efficiently and effectively.
• Delivering exceptional customer service, consistently exceeding expectations.
• Actively upselling products to maximize sales opportunities and drive revenue.
• Monitoring stock levels daily and minimizing wastage, while ensuring timely stock ordering.
• Managing the processing of paperwork and payment of current stock invoices.
• Conducting daily due diligence checks, including monitoring fridge temperatures, calibrating milk thermometers, and performing grind and dose coffee checks.
• Leading and coaching the team to enhance performance and development.
• Conducting monthly stock counts and ensuring accurate stock conversions.
• Monitoring and managing cost of sales to optimize profitability.
• Promoting and upholding core company values, effectively embedding them within the team culture.
• Maintaining high performance in a fast-paced environment, ensuring operational excellence.
• Handling large volumes of cash with precision, ensuring safe and accurate cash management.
• Professionally addressing and resolving customer complaints to ensure satisfaction.
• Ensuring proper stock rotation using FIFO (First In, First Out) procedures to maintain product quality.

Supervisor - Costa Coffee

(2017-10 - 2021-09)

• Overseeing and managing shifts to ensure operational efficiency and effectiveness.
• Providing exceptional customer service, consistently enhancing the customer experience.
• Proactively upselling products to maximize sales and revenue opportunities.
• Monitoring stock levels daily to minimize wastage and ensure optimal inventory management.
• Coordinating and placing stock orders in a timely manner to maintain supply levels.
• Completing necessary paperwork and processing current stock invoices accurately and efficiently.
• Conducting daily compliance checks, including fridge temperature monitoring, milk thermometer calibration, grind and dose evaluations, and ensuring the accuracy of compliance logs.
• Leading, managing, and coaching the team to foster a high-performance culture and ensure continuous development.
• Conducting monthly stock counts to maintain inventory accuracy and minimize discrepancies.
• Reviewing and managing the cost of sales every Thursday to ensure financial targets are met.
• Promoting and embedding company core values within the team to strengthen organizational culture.
• Adapting to and thriving in a fast-paced environment, ensuring productivity and high standards.
• Professionally addressing and resolving customer complaints to maintain customer satisfaction and loyalty.
• Ensuring proper stock rotation through FIFO (First In, First Out) procedures to maintain product quality and minimize waste.

Personal Shopper - Tesco Extra

(2016-05 - 2017-10)

• Customer Service Excellence: Provided outstanding, personalized service to customers, ensuring a positive and seamless shopping experience.
• Order Selection: Accurately picked and prepared online grocery orders based on customer preferences, ensuring freshness, quality, and compliance with best-before dates.
• Product Knowledge: Offered expert advice on products, promotions, and substitutions to help customers make informed purchasing decisions.
• Inventory Management: Ensured shelves and storage areas were well-stocked and organized, reporting stock discrepancies as needed.
• Time Management: Consistently met order picking and performance targets, ensuring timely completion of customer orders.
• Effective Communication: Maintained clear and friendly communication with customers, colleagues, and delivery teams, ensuring smooth order fulfillment.
• Health & Safety Compliance: Adhered to food safety standards and hygiene guidelines, ensuring safe handling of products and a clean working environment.
• Order Accuracy: Double-checked orders for accuracy, ensuring customer preferences for substitutions and replacements were met.
• Technology Proficiency: Utilized in-store systems and technology to track, manage, and complete orders efficiently.
• Team Collaboration: Worked closely with colleagues across departments to ensure efficient operations and smooth order completion.
• Problem Resolution: Addressed customer concerns, resolving issues related to orders and ensuring overall satisfaction.
• Flexible Availability: Adapted to varied shifts, including evenings and weekends, to meet store and customer demands.

GCSE - Business studies - Horizon community college

GCSE - Mathematics - Horizon community college

Certificate and Diploma - Childcare & Education - Barnsley College (2016-06)

GCSE - English Language - Horizon Community College (2012-09 - 2016-05)