Masooma Ali

Dedicated and reliable professional with experience in data entry, customer service, and educational support roles. Possesses strong communication, organizational, and administrative skills developed through working in a family business, customer-facing environments, and as a Teacher Assistant. Fluent in English, Urdu, and Punjabi, with the ability to communicate effectively with people from diverse backgrounds.

Proficient in computer applications and data management, with a strong commitment to accuracy, efficiency, and excellent customer service.

Data Entry Assistant at Family Business

• Maintained and updated business records and databases accurately.
• Entered and organized customer and business information.
• Assisted with administrative and office-related tasks.
• Ensured data accuracy and confidentiality at all times.

Teacher Assistant

• Supported teachers with classroom activities and student supervision.
• Assisted students with learning tasks and educational activities.
• Helped prepare teaching materials and classroom resources.
• Maintained a positive and supportive learning environment.

Customer Service Representative

• Assisted customers with inquiries and resolved issues professionally.
• Maintained excellent customer relationships through effective communication.
• Processed customer requests accurately and efficiently.
• Contributed to delivering a positive customer experience.

GCSEs