Massilia Djaout

Energetic and dependable service professional with over 5 years of experience in hospitality and retail. Proven track record in high-pressure environments, ranging from busy restaurants to luxury hotel service. Skilled in customer engagement, high-quality dessert preparation, and maintaining operational efficiency.

Retail Assistant | Local Convenience Store

Wolverhampton, UK

November 2025 – 20/03/2026

• Managed shelf replenishment and ensured products were displayed attractively and organized.
• Assisted customers with inquiries and provided a friendly shopping experience.
• Maintained store cleanliness and monitored stock levels.

Milkshake Maker & Desserts | Hotel

Algeria

August 2023 – May 2024

• Specialized in creating high-quality milkshakes and plating professional desserts in a hotel setting.
• Managed the dessert station inventory and ensured all food safety standards were met.
• Delivered exceptional guest service within a fast-paced hospitality environment.

Waitress & Milkshake Specialist | La Grotte Restaurant

Algeria

June 2018 – February 2022

• 2020 – 2022: Transitioned to Milkshake and Drinks Specialist, focusing on beverage preparation and presentation.
• 2018 – 2020: Provided high-quality table service and managed guest bookings.
• Collaborated with the kitchen team to ensure customer satisfaction and smooth operations.

Bachelor's Degree in French Language and Literature – University of Algiers 2 – Abou El Kacem Saadallah (2021-10 – 2024-07)

A-Level in Humanities and Languages (2021 – 2021)

A-Level in Scientific Field (2017 – 2017)