Mathieu Sangolo

An adaptable and competent worker looking for practical employment. Dedicated towards fulfilling responsibilities to the best of my ability. Capable of performing both regular and practical tasks. Looking for career fulfilment with hands-on work. Willingness to train on the job and ability to learn quickly. I am available for an immediate start and am currently seeking a good position, eagerly anticipating the future and the opportunities it will bring.

Actively looking for work

(2024-06)

Teaching assistant - Teacher active - London

(2016 - 2023)

• Assisting faculty with classroom instruction, records, and assignments
• Leading discussion sections
• Cover teacher absences all around London
• Meeting with students during office hours
• Conferencing with students individually or in small groups
• Delivering lectures or guest lectures
• Leading group projects or discussions
• Help and guide SEN students
• Grading assignments or papers

Customer/technical support - LYCA Mobile LTD

(2011 - 2016)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Speaking French for international customers
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Level 5 diploma - languages - London school of Management and Education (2015 - 2016)

BA (HONS) - Politics - London Metropolitan university (1996 - 1999)

GCSEs - Barking College (1995 - 1996)

GCSEs (1985 - 1985)