Mati Nyatsanza
Motivated and personable retail and hospitality professional with proven experience delivering exceptional customer service in fast-paced environments
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About
Motivated and personable retail and hospitality professional with proven experience delivering exceptional customer service in fast-paced environments. Skilled in cash handling, merchandising, stock replenishment and building positive customer relationships. A quick learner with a strong work ethic, excellent communication skills and flexible availability, committed to delivering outstanding service and supporting team success.
Experience
Sales Assistant (Christmas Temp) - JD Sports Fashion - Birmingham
(2025-12 - 2026-01)
- Delivered excellent customer service in a fast-paced, high-volume retail environment during the Christmas trading period.
- Replenished stock efficiently and maintained high visual merchandising and shop-floor standards.
- Assisted customers with product selection while supporting store loss prevention procedures.
Front of House/Bar Staff - The Griffin Inn - Swithland-Loughborough
(2025-04 - 2025-11)
- Created a welcoming atmosphere in a fast-paced pub environment.
- Managed seating, prepared a wide range of beverages and processed transactions accurately.
- Resolved customer enquiries efficiently to maintain excellent guest satisfaction.
Retail Sales Assistant - Marks & Spencer - Leicester
(2024-05 - 2025-01)
- Proactively identified customer needs, providing tailored product recommendations to maximise sales.
- Supported the Christmas social media campaign, contributing to increased sales of featured products.
- Thrived in a fast-paced retail environment, balancing customer service, stock management and merchandising.
Front of House/Bartender - Whitbread PLC - Beefeater Restaurant - Leicester
(2023-08 - 2024-05)
- Built strong rapport with guests through attentive and professional service.
- Prepared a diverse range of beverages while maintaining speed and accuracy.
- Worked collaboratively under pressure to deliver a seamless dining experience.
Education
Bachelor's degree - Commercial Management and Quantity Surveying - Loughborough University (2026-09)
Bachelor's degree - Quantity surveying - Birmingham City University (2025-09 - 2026-07)
A Level - Sociology - Wyggeston & Queen Elizabeth I College (2023-09 - 2025-06)
A Level - Business level 3 Cambridge Technical Diploma - Wyggeston & Queen Elizabeth I College (2023-09 - 2025-06)
