Mati Nyatsanza

Motivated and personable retail and hospitality professional with proven experience delivering exceptional customer service in fast-paced environments. Skilled in cash handling, merchandising, stock replenishment and building positive customer relationships. A quick learner with a strong work ethic, excellent communication skills and flexible availability, committed to delivering outstanding service and supporting team success.

Sales Assistant (Christmas Temp) - JD Sports Fashion - Birmingham

(2025-12 - 2026-01)

• Delivered excellent customer service in a fast-paced, high-volume retail environment during the Christmas trading period.
• Replenished stock efficiently and maintained high visual merchandising and shop-floor standards.
• Assisted customers with product selection while supporting store loss prevention procedures.

Front of House/Bar Staff - The Griffin Inn - Swithland-Loughborough

(2025-04 - 2025-11)

• Created a welcoming atmosphere in a fast-paced pub environment.
• Managed seating, prepared a wide range of beverages and processed transactions accurately.
• Resolved customer enquiries efficiently to maintain excellent guest satisfaction.

Retail Sales Assistant - Marks & Spencer - Leicester

(2024-05 - 2025-01)

• Proactively identified customer needs, providing tailored product recommendations to maximise sales.
• Supported the Christmas social media campaign, contributing to increased sales of featured products.
• Thrived in a fast-paced retail environment, balancing customer service, stock management and merchandising.

Front of House/Bartender - Whitbread PLC - Beefeater Restaurant - Leicester

(2023-08 - 2024-05)

• Built strong rapport with guests through attentive and professional service.
• Prepared a diverse range of beverages while maintaining speed and accuracy.
• Worked collaboratively under pressure to deliver a seamless dining experience.

Bachelor's degree - Commercial Management and Quantity Surveying - Loughborough University (2026-09)

Bachelor's degree - Quantity surveying - Birmingham City University (2025-09 - 2026-07)

A Level - Sociology - Wyggeston & Queen Elizabeth I College (2023-09 - 2025-06)

A Level - Business level 3 Cambridge Technical Diploma - Wyggeston & Queen Elizabeth I College (2023-09 - 2025-06)