Matilda Leng
Retail
Talent
Newcastle upon Tyne, Newcastle upon TyneMember since June 17, 2024
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About
Barter Books, Café July 2018-July 2020
- Proficient with till and sales: Handle sales transactions efficiently and accurately using the store’s POS system.
- Food and beverage preparation: Preparation of drinks food using the café’s coffee machine and serving alcoholic beverages
- Efficient with stock maintenance and systems: Maintain knowledge of the store’s inventory and assist in inventory management tasks.
- Sales and customer support: Breaking the record for most sales in one day whilst maintaining good customer service.
- Visitor Engagement: Greet visitors warmly and provided information, answered inquiries in person, over the phone, and via email promptly and professionally.
- Administrative Support: Maintained visitor records and manage the booking system, assisted in preparing daily reports on visitor numbers, sales, and feedback.
- Customer Service: Addressed and resolved visitor concerns and complaints effectively, provided assistance to visitors with special needs and ensure accessibility is prioritized.
- Effective customer service: Working with and for young people
- Hosting events: Hosting parties and events including quizzes
- Team Player: Co-operative friendly team player, willing to take on extra shifts. Excellent communication and interpersonal skills.
Experience
Barter Books, Café July 2018-July 2020
- Proficient with till and sales: Handle sales transactions efficiently and accurately using the store’s POS system.
- Food and beverage preparation: Preparation of drinks food using the café’s coffee machine and serving alcoholic beverages
- Efficient with stock maintenance and systems: Maintain knowledge of the store’s inventory and assist in inventory management tasks.
- Sales and customer support: Breaking the record for most sales in one day whilst maintaining good customer service.
- Visitor Engagement: Greet visitors warmly and provided information, answered inquiries in person, over the phone, and via email promptly and professionally.
- Administrative Support: Maintained visitor records and manage the booking system, assisted in preparing daily reports on visitor numbers, sales, and feedback.
- Customer Service: Addressed and resolved visitor concerns and complaints effectively, provided assistance to visitors with special needs and ensure accessibility is prioritized.
- Effective customer service: Working with and for young people
- Hosting events: Hosting parties and events including quizzes
- Team Player: Co-operative friendly team player, willing to take on extra shifts. Excellent communication and interpersonal skills.
Education
University of Oxford, Lady Margaret Hall, BA Hons Philosophy and Theology July 2018- July 2021
- Upper Second (2.1)
- MHFA Accredited Mental Health Paramedic training: March 2022, 24 hours.
- She Codes basics course: An online coding workshop to help understand popular coding languages and technologies today (Such as HTML5, CSS3, ES6 (JavaScript), VS Code, React, GitHub, APIs). January 2023, 20 hours.
- APM Project fundamentals (PFQ): Introductory course to improve knowledge surrounding project management.
Areas include: Planning and scheduling, communication, teamwork, resource management, project risk management and project reviews. August 2022.
- Team Leading- Level 2 certificate (NCFE CACHE): A six-week training course (5 hours per week) which explored modules in the principles of team building, leadership styles, organisational structures, and the business environment. April 2023.
