Barter Books, Café July 2018-July 2020
- Proficient with till and sales: Handle sales transactions efficiently and accurately using the store’s POS system.
- Food and beverage preparation: Preparation of drinks food using the café’s coffee machine and serving alcoholic beverages
- Efficient with stock maintenance and systems: Maintain knowledge of the store’s inventory and assist in inventory management tasks.
- Sales and customer support: Breaking the record for most sales in one day whilst maintaining good customer service.
Receptionist, Cragside House March 2016- June 2017
- Visitor Engagement: Greet visitors warmly and provided information, answered inquiries in person, over the phone, and via email promptly and professionally.
- Administrative Support: Maintained visitor records and manage the booking system, assisted in preparing daily reports on visitor numbers, sales, and feedback.
- Customer Service: Addressed and resolved visitor concerns and complaints effectively, provided assistance to visitors with special needs and ensure accessibility is prioritized.
Lady Margaret Hall University Bar September 2018 -March 2020
- Effective customer service: Working with and for young people
- Hosting events: Hosting parties and events including quizzes
- Team Player: Co-operative friendly team player, willing to take on extra shifts. Excellent communication and interpersonal skills.
