Matilda Mitchell
Retail worker with more than 3 years experience in fast-paced work environments and customer service
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About
Retail worker with more than 3 years experience in fast-paced work environments and customer service. With knowledge of cleaning, restocking and handling cash and card payments. Eager to contribute positively to customer experiences and open to learning new things.
Experience
Team member at the real focaccia co. (2020-09 – 2022-10)
Served customers at a busy market stall in Wimbledon, producing and selling coffee and fresh focaccia while delivering genuine and personalised customer service. Carried out transactions, answered customer questions, and maintained product displays. Replenished stock and kept surfaces clean during and after selling hours.
Team member/Barista at pret a manger (2023-01 – 2025-08)
Further developed customer service skills, supported good relationships with regular customers, and further established understanding of teamwork dynamics in a busy cafe. Handled transactions, prepared drinks, and supported high store standards through cleaning and restocking in and out of service hours. Demonstrated reliability through attention to detail, punctuality, and a commitment to creating positive customer experiences.
Education
FY0 in Mechanical Engineering – Loughborough university
