Matthew Butlin

Senior Linux System Administrator with over 15 years of experience supporting and maintaining enterprise Linux environments within highly regulated sectors, including banking and government. Extensive expertise in Red Hat Enterprise Linux (RHEL 4–8), VMware virtualisation, Bash scripting, automation, monitoring, and backup solutions. Proven ability to troubleshoot complex Linux issues, reduce incidents through automation and proactive monitoring, and support 24/7 production systems in SLA-driven environments.

Strong communicator and team player with a proactive, hands-on approach and a focus on continual technical improvement. Currently utilising my time outside of working to learn new technologies and upskilling, honing in on cloud technologies, CI/CD practices, automation tools and containerisation.

Senior Linux System Administrator at FIS Global (2022-04 – 2025-12)

Promoted to Senior Linux System Administrator, expanding responsibilities to include technical escalation, project delivery, and Change Advisory Board (CAB) participation within a banking environment.

• Acted as senior escalation point for complex Linux and infrastructure issues across multiple banking platforms
• Administered and maintained RHEL 6–8 Linux servers in production environments
• Installed, configured, and supported enterprise backup solutions (NetBackup, Commvault)
• Implemented and maintained monitoring solutions (Nagios, Zabbix, Splunk) to improve system visibility
• Automated Linux administrative tasks using Bash, Ansible and Bigfix to reducing manual workload and recurring incidents. This helped reduce repeat incidents by 30%
• Supported ITIL processes, including incident, problem, and change management, ensuring SLA compliance
• Provided knowledge transfer and mentoring to team members via documentation, screen sharing, and one-to-one support

3rd Line Unix/Linux Support Engineer at FIS Global (2015-06 – 2022-04)

Functioned as one of 2 primary project contacts for banking solutions, developing and implementing infrastructure for over 300 hundred servers across 3 banks while resolving 3rd level support issues within the Banking Infrastructure. Functioned as a reliable Subject Matter Expert (SME), delivering prompt and accurate expertise to other support agents and clients.

• Provided senior-level Linux and Unix support within a large-scale banking infrastructure
• Administered over 200 Red Hat Enterprise Linux servers across multiple clients and environments
• Supported Linux platforms for three separate banking solutions
• Delivered 3rd line support for complex Linux, Unix, and infrastructure issues
• Performed Linux OS troubleshooting to significantly reduce system downtime
• Supported 24/7 operations, including nights, weekends, and on-call rotas
• Consistently met tight deadlines while maintaining accuracy and service quality

Application Support Engineer at Atos (2012-09 – 2015-06)

Provided 3rd line application support for Home Office and UK Border Agency (UKBA) systems.

• Provided 3rd line application support for Home Office and UK Border Agency (UKBA) systems
• Acted as Q-Matic SME, working with third-party vendors to ensure system performance and uptime
• Supported production environments with a focus on stability and incident resolution
• SC Cleared for this role

3rd line Unix/Linux Support Engineer at TNT (2008-09 – 2012-08)

Delivered 3rd line support for Linux and Unix systems, including RHEL, HP-UX, and VMware.

• Delivered 3rd line support for Linux and Unix systems, including RHEL, HP-UX, and VMware
• Designed, installed, and maintained Linux systems using Kickstart builds
• Managed user accounts, filesystems, storage allocation, and system resources
• Supported VMware ESX/ESXi hosts and high-availability configurations
• Assisted with disaster recovery planning and testing

Senior 2nd line CIT Support Analyst at TNT (2004-06 – 2008-09)

Provided 2nd line support for critical IT systems in a 24/7 environment.

• Provided 2nd line support for critical IT systems in a 24/7 environment
• Participated in disaster recovery implementations and out-of-hours change support
• Performed routine system checks and maintenance to ensure optimal performance
• Supported SQL queries and application integrations
• Delivered training to users on new systems and processes

Various roles from calltaking to admin at TNT (2001-04 – 2004-01)

Early career roles progressing from call centre to administrative support.

• Handled customer queries within a call centre environment
• Transitioned into network operations and first-line IT support roles

BEng Honours in Software Engineering – University of Coventry (1997-10 – 1999-07)

A Levels in Maths, Physics, Geography – Queen Elizabeth School (1990-04 – 1997-07)

GCSEs in Mathematics, English (Language & Lit), Science Dual Award, Geography, History, Design & Tech, Business Studies, French – Queen Elizabeth School