Matthew Campbell

Analyzed customer and transaction data-points (social media presence, financial / credit history) to identify trends, producing subsequent reports to mitigate potential risks associated with flagged orders, resulting in a chargeback likelihood of less than 10%. Acted as sole liaison between company and customer, communicating findings to 50+ clients daily while retaining a satisfaction score of 4.5+.

Fraud Prevention Analyst - SSENSE

(2021-01 - 2024-12)

• Analyzed customer and transaction data-points (social media presence, financial / credit history) to identify trends, producing subsequent reports to mitigate potential risks associated with flagged orders, resulting in a chargeback likelihood of less than 10%.
• Acted as sole liaison between company and customer, communicating findings to 50+ clients daily while retaining a satisfaction score of 4.5+.

Recruitment Consultant - PEDALHEADS

(2024-01)

• Planned and executed multi-platform digital outreach campaigns (e.g. social media, ADP), engaging over 5,000 prospective applicants through targeted communications strategies across the United States and Canada.
• Facilitated communication between over 15 regional teams, ensuring both local and company-wide hiring quotas were achieved during my entire time at the company.

Digital Communications Lead - McGill Peer Support Center

(2021-01 - 2022-12)

• Led digital communications campaigns to boost brand visibility, leveraging SEO, audience insights, and platform algorithms that expanded engagement by relevant individuals (McGill students) by over 100%.
• Developed outreach strategies across social media pages resulting in +75% audience members across Instagram, TikTok, and Mailchimp.

Research Assistant - McGill Talwar Child Development Lab

(2021-01 - 2022-12)

• Collected and analyzed qualitative (NVIVO) and quantitative (SPSS, R) datapoints
• Generated and reported findings to the Graduate Students running the Lab.

Editor-in-Chief - McGill Undergraduate Psychology Research Journal

(2021-01 - 2022-12)

Interviewed, hired, and led a team that reviewed and edited undergraduate research submissions, consolidating decisions with authors and faculty advisors to guarantee academic and faculty standards were met by the May, 2022 deadline.

MSc - Social and Cultural Psychology - London School of Economics and Political Science (2024-01 - 2025-12)

BA - Psychology - McGill University (2018-01 - 2022-12)