Matthew Ford

A highly motivated and productive person who enjoys striving to achieve my goals both personally and professionally. I enjoy having the opportunity to use my skillset to work either individually or as part of a Multiple Disciplinary Team to reach the best solution for everyone involved. I am capable of using an adaptable and efficient approach to strive to achieve any and all KPI's given to me.

Flexible in my hours and my approach to meet the needs of the company and willing to undertake additional training

Claim Administrator at Likewize (2022-11 – Present)

• Administrating and fulfilling claims for the Barclays tech pack, NatWest mobile insurance and O2 Insure campaigns in accordance with the terms and conditions of each campaign.
• Regulation - Ensuring regulation complaints are logged and responded to/resolved in accordance with compliance guidelines
• Teamwork – co-ordinating with colleagues from other departments and companies to ensure that customers claims and queries could be resolved within the advised timescales
• Troubleshooting - Providing technical support and troubleshooting for any covered devices
• Claim processing - Ensuring that customers understood the claims process, the terms and condition of their insurance and timescales for their claims to be completed, in accordance to company policy.
• Customer service - Supporting customers with the required documentation for the validation of their claims to resolve their claims

Team member at TGI Fridays (2022-04 – 2022-11)

• Delegation – seated guests according to requirements and seating plan using electronic booking system.
• Allergies – Ensured customers with dietary requirements were catered for by consulting with managers and front of house staff to meet safety and service standards.
• Bookings – Took full control of the electronic booking system to seat guests appropriately and maintain efficient table turnover.
• Cleanliness – Maintained restaurant and table hygiene to a high standard between guests, ensuring sanitation and readiness for seating.

Team Member at Subway (2019-07 – 2022-04)

• Teamwork – Worked effectively within a team to deliver fast, high-quality customer service and maintain smooth operations.
• Delegation – Assigned tasks to myself and team members to maintain efficiency and collaborative workflow.
• Cashflow – Performed cash flow checks and counted stock at shift start and end to verify inventory and cash accuracy.
• Communication – Clearly conveyed information to team members and customers, ensuring smooth operations and excellent service delivery.
• Problem-Solving – Quickly identified and resolved operational issues, maintaining efficiency and customer satisfaction under pressure

Bachelor of Arts with Honours in Early Childhood Studies – Staffordshire University (2018 – 2021)

Level 2 Award in Food Safety – Stoke-on-Trent Sixth Form College (2016 – 2018)

Level 1 certificate in employability skills – Stoke-on-Trent Sixth Form College (2016 – 2018)

BTEC level 3 National Diploma in Film and Television production – Stoke-on-Trent Sixth Form College (2016 – 2018)

GCSE – Excel Academy High School (2011 – 2015)