Matthew Hill

Welcomed and seated guests in a warm, professional manner, ensuring a positive first impression and a high standard of hospitality throughout their visit. Provided knowledgeable and enthusiastic service, offering menu recommendations, upselling specials, and handling guest queries with confidence. Managed table bookings and walk-ins efficiently using a reservation system, contributing to smooth shift flow and minimal wait times.

Front of house at Tomahawk Steakhouse (2024-07 – Present)

• Welcomed and seated guests in a warm, professional manner, ensuring a positive first impression and a high standard of hospitality throughout their visit.
• Provided knowledgeable and enthusiastic service, offering menu recommendations, upselling specials, and handling guest queries with confidence.
• Managed table bookings and walk-ins efficiently using a reservation system, contributing to smooth shift flow and minimal wait times.
• Liaised between kitchen and guests to ensure accurate and timely delivery of food and beverages, adapting to changing priorities during busy service.
• Handled cash and card payments accurately, processed bills, and maintained a clean, organised front-of-house environment.
• Worked collaboratively with colleagues and management to maintain a welcoming atmosphere and resolve any guest concerns promptly and professionally.
• Trained new FOH staff on service standards, menu knowledge, and health & safety procedures, supporting team development and consistency.

Team Member at McDonald's Restaurant(UK) ltd (2021-06 – 2022-07)

• Delivered fast, friendly, and consistent customer service in a high-pressure, fast-paced environment.
• Operated tills and handled cash/card transactions accurately while maintaining a high level of customer satisfaction.
• Prepared food and beverages to strict hygiene and quality standards, ensuring compliance with UK food safety regulations.
• Collaborated effectively with team members to meet service targets, reduce wait times, and maintain smooth restaurant operations.
• Took responsibility for cleanliness and organisation of the dining and kitchen areas, adhering to health and safety protocols.
• Adapted quickly to new roles and responsibilities, supporting different stations (front counter, drive-thru, kitchen, lobby) as needed.
• Received regular positive feedback from customers and supervisors for professionalism, efficiency, and teamwork.

Undergraduate in Electrical Engineering – Teesside University (2023-09)