Business Change & Transformation Consultant
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Business Change & Transformation Consultant – Pragmatic, people-focused and results-oriented, with 15+ years' experience delivering international, multi-site digital, operational, and organisational transformation programmes across aviation, logistics, supply chain, infrastructure, and start-up environments. Experienced in leading complex programmes involving business change, operating model transformation, process re-engineering, systems implementation, and business readiness, delivering measurable improvements in efficiency, scalability, service performance, and customer retention. Passionate about stakeholder engagement, change impact assessment, communications, business readiness, adoption planning, and embedding sustainable ways of working within complex operational environments.
Proven expertise in identifying, evaluating, procuring, and implementing technology solutions. Trusted advisor to C-suite stakeholders, suppliers, and regulatory bodies, with a strong track record of leading multidisciplinary teams and delivering major transformation initiatives at Heathrow, Schiphol, and other international airport environments.
Business Change Consultant - Support Group Consulting Ltd
(2014-09)
Responsible for providing strategic, operational, and transformation leadership across multiple international client engagements within the aviation, logistics, and infrastructure sectors. Acted as a trusted advisor to executive leadership teams, supporting business growth, organisational change, operating model development, restructuring, and digital transformation initiatives. Led high-profile programmes including PMO establishment, governance framework design, supplier engagement models, and operational improvement initiatives, ensuring successful delivery through effective stakeholder engagement, change impact assessment, communications, business readiness, and adoption of new operating models and ways of working.
Provided strategic bid leadership and procurement management across multiple frameworks, including OJEU-governed procurements. Managed end-to-end RFP processes for government, aviation, and infrastructure programmes, encompassing requirements definition, business case development, proposal management, supplier evaluation, governance, commercial assessment, and contract award.
Interim Director - D&D Solutions – FreightStation
(2023-06 - 2026-01)
Responsible for all elements of interim executive leadership, guiding and steering the business through a period of rapid growth and organisational transition across 20 airport locations throughout Europe. Took the lead in establishing a scalable organisational structure to underpin rapid business expansion. Leadership, management and motivation of a multi-functional team of staff, including team mentoring.
Implementation & Project Manager - Worldwide Flight Services
(2021-06 - 2023-06)
Responsible for all elements of project leadership and delivery, taking ownership for delivering a major digital transformation programme across UK airport operations, centred on digitising workflows at eight airports. End-to-end project lifecycle management, encompassing project planning, scope, budget, risk, and issues. Effectively managed a project budget of £15m, influencing a business with an annual turnover of £100m.
Established and managed the PMO at Worldwide Flight Services, overseeing a team of 6 direct reports and a total of 19 resources, adapting the team to align skills with project demands over the two-year duration. Successfully enhanced operational efficiency, visibility, and scalability through process re-engineering and effective change management.
Senior Consultant & Project Manager - Leeds Bradford Airport
(2019-02 - 2020-06)
Responsible for the provision of project leadership and consulting expertise, taking ownership for strategic capacity planning and infrastructure assessment to enable and support future airport expansion plans. Full project lifecycle management and delivery, encompassing planning, scope, budget, risk, and issues. Directed, led, and motivated a multi-disciplinary team, delivering a 50-year strategic capacity assessment.
Project Lead – Full Capacity Assessment Study - Schiphol Airport
(2018-02 - 2019-02)
Responsible for all elements of project leadership, undertaking an end-to-end operational capacity analysis for one of Europe's largest airports. Led engineering and analytical teams on a major operational review. Leadership, management and motivation of a team of 10+ people, in the UK and Netherlands.
Senior Consultant – Baggage Capacity Improvement Programme - Heathrow Airport
(2014-10 - 2018-10)
Responsible for the provision of business consultancy, engaging on a major programme, tasked with delivering operational and infrastructure planning improvements to transform efficiency at Terminal 3. End-to-end project and programme engagement, including planning, scope, budgeting, risk, and issues. Collaboratively engaged and worked with diverse staff, including Engineers, Architects, and Operations.
Airport Senior Manager (Capital Projects) - BAA Heathrow
(2007-09 - 2014-09)
Area Production Manager - DB Schenker
(2005-06 - 2007-09)
BSc (Hons) - Business Information Systems - Cranfield University, UK
