Care Coordinator at Queenstown Medical Centre (2024-07 – Present)
- Act as first point of contact with Patients to assess and triage according to their needs and connect them with the appropriate healthcare professional within the local care partnership
- Collaborate with other care providers such as physicians and nurses to ensure clients receive the best possible care
- Maintain a good relationship between patients and health professionals translating needs into treatment
- Monitor patient prescriptions and communicated with Pharmacists and hospitals to make sure medications are correctly and safely dispensed
- Ensuring vulnerable patients were contacted and the appropriate arrangements made, be they on site at the practice or their home environment
Patient liaison at Basuto Medical (2022-11 – 2024-07)
Responsibilities & Achievements
- Organise the busy work schedules of 5 active private physicians
- Make contact and book outpatient appointments at private clinics and hospitals
- Take daily prescription orders and maintain good relationship with pharmacists and patients with complex and ever changing prescription needs
- Calculate and type invoices for treatments and laboratory charges (TDL)
- Daily running of a busy high end medical office whilst maintaining patient care and confidentiality to a consistent high standard
- Follow up and document Invoices from previous visits.Monitor patient memberships and subscriptions to certain services.Handle stock ordering, intake and chemical usage
Senior administrator at Clapham Family practice NHS (2019-08 – 2022-08)
Responsibilities & Achievements
- Organise and book appointments including Travel, Seasonal and Covid Vaccine Clinics
- Maintain and file medical records documents for 22,000 patients
- Filing, Digitally, documents and results. Further, processing all report requests pertaining to Patient Confidential Information
- Assisting patients in their liaising, appropriately, with Medical and Social Care Professionals in Secondary Care. Liaising with Companies outside of the NHS, on behalf of the patient to ensure an efficient outcome
- The daily running of a continually evolving medical office with a large and diverse team whilst upholding patient care and confidentiality to a consistent high standard
Self-employed barber at Lord & Brant Barbers (2016-06 – 2019-08)
- Cutting and styling of hair – Skin-Fade, Scissor Cuts for Adults, OAP's and children
- Time manage a busy Client Base, whilst maintaining a Consistent Quality of work
- Self-Employment money management, self promotion through social media and upselling
- Generate and maintain a steady flow of clients
Salary Barber at The Lounge (2014-12 – 2016-06)
- Cutting and Styling of hair in a well-established thriving Barber shop with a young Client Base
- Scissor cuts and Skin-Fades
- Successfully upselling Products, and Loyalty Card Promotions
Medical administrator at Clapham family practice NHS (2012-11 – 2014-12)
- The Coding and Digital filing of documents and results, from outside Clinics, Hospitals and Institutions to Patient Medical Records
- First contact for patients attending the practice, ensuring their appointments are booked appropriately
- Ensuring the Clinical Sessions run smoothly, dealing with all patient non-clinical queries, resulting in few interruptions for the Clinicians
Junior stylist at RUSH (2009-07 – 2012-05)
- Cut and style hair for large multi-outlet salon
- Upselling Products, and advising on appropriate treatments for clients
- Assisting on various Photoshoots and Fashion shows
- Assisting with the induction of new stylists
