Maudy Mapfumo

I am a dedicated Senior Support Worker with over 14 years of experience in the health and social care sector. I deliver person-centred support to individuals with a variety of needs, always working professionally and with compassion. I am confident working independently or as part of a team, with strong communication and interpersonal skills.

I hold a Level 3 Diploma in Health and Social Care (T2 Group), Maths Level 2, and English Level 1 (Farnborough College). I take pride in completing tasks efficiently and supporting service users with dignity and respect. My experience has given me the confidence to manage daily responsibilities with minimal supervision.

I am now seeking to progress in a Senior Support Worker role where I can continue making a positive impact.

Senior health care worker - Priory Care Group

(2013-09)

• Deliver and Oversee Personalised Care: Provided high-quality, person-centred support tailored to individual care plans. Promote dignity, choice, and independence while assisting with personal care, daily living tasks, and emotional well-being.
• Lead and Support the Staff Team: Supervised and guided support workers, led shifts, delegated tasks effectively, and acted as the senior point of contact in the absence of management. Provide mentoring and ensure staff follow best practices.
• Medication and Health Support: Administered medication safely (with appropriate training), assisted with mobility and physical care, and supported individuals in attending medical appointments or community-based health services.
• Plan, Monitor, and Record Care: Took part in care planning, risk assessments, and regular reviews. Maintain accurate and timely records (both electronic and paper-based) and report any changes in service users' conditions or behaviours.
• Promote Community Engagement and Daily Skills: Encouraged participation in social, recreational, and community activities while supporting service users in developing practical life skills, such as budgeting, cooking, or travel.
• Ensure Safety, Compliance, and Clean Environments: Uphold safeguarding policies, health and safety standards, and infection control. Carry out basic household tasks to maintain a clean and safe environment and ensure compliance with Priory's values and procedures.

HEALTH CARE ASSISTANT - sunrise senior living

(2013-01 - 2013-09)

• I provided personal care such as washing, dressing, and grooming, always respecting individuals' dignity and following their care plans.
• I supported people with a range of physical and mental health needs, encouraging independence in daily tasks like cooking, cleaning, and managing finances.
• I administered medication safely, maintained accurate records, and contributed to care plan reviews by sharing observations with the team.
• I built trusting relationships with service users, supported them in community activities, and worked closely with families and healthcare professionals.
• I responded calmly to challenging behaviours, using de-escalation techniques to ensure everyone's safety and well-being.
• I maintained a clean, safe environment by performing housekeeping tasks and following health and safety procedures, working flexible shifts to meet service needs.

Level 3 Diploma - Health and Social Care - T2 group (2019)

GCSE's - Farnborough college of technology (2015 - 2016)

Cutting and Designing (1993 - 1995)