Max Featherstone

Master's level creative professional with 5 years' experience across editing, content creation, customer service, and education. Skilled in proofreading, copywriting, and integrating AI into creative and commercial projects. Delivers high-quality editorial work, develops engaging e-commerce and social media content, and contributes to collaborative research and design projects. Strong communication skills, cross-cultural experience, and TEFL-certified with intermediate Mandarin.

Trading Assistant at Sainsburys (2025-01 – Present)

• Delivered customer service and supporting shop floor activity.
• Supported stock administration by completing gap scans, shrinkage and merchandise reports.
• Maintained pricing accuracy, availability, and store standards.
• Worked collaboratively in a fast-paced retail environment

E-Commerce Content Assistant at Jarrolds (2022-01 – 2024-12)

• Managed and created digital content across departments and stores.
• Uploaded SEO-optimized products with engaging descriptions to drive online sales and improve customer experience.
• Ensured accuracy and consistency across all listings while maintaining the brand's tone of voice.
• Supported retail operations during peak periods, adapting to changing priorities and collaborating with the wider team to meet deadlines.

Volunteer Research Assistant at Norwich University of Arts (2024-01 – 2024-12)

• Collaborated on an MA Communication Design project, "The Effect of Texture in Print." Authored primary text and created supportive interactive content to support audience engagement.

Freelance Editor (2020-2025)

• Edited and proofread a diverse range of documents including academic papers and creative manuscripts to ensure clarity, grammar accuracy, and style consistency.
• Managed multiple projects simultaneously under tight deadlines, demonstrating strong organizational skills and attention to detail.

Master's in Creative Writing – Manchester Metropolitan University (2024-01 – 2025-12)

Bachelor's in Creative Writing with American Literature – University of East Anglia (2019-01 – 2022-12)