Supervisor - JD Sports
(2023-03 - 2026-06)
- Consistently recognised as Manager of the Month for achieving the highest key performance indicator's (KPI) and sale targets
- Drive an inclusive workplace culture by supporting colleagues with diverse needs and ensuring equal opportunities within the workplace
- Maintain high store presentation standards, contributing to a positive customer experience and brand reputation
- Used effective communication and team-building skills to motivate staff to reach sales targets
- Maintaining confidentiality when dealing with documentation such as incident reports, equipment logs and cash logs
- Utilise Microsoft Excel and Word daily to manage reporting, administration, and operational processes
- Facilitated Teams meetings to report on sale progress, incident reports and discuss regional related issues, such as seasonal stock and promotions
- Ensure full compliance with company policies, health and safety regulations, and legal trading requirements through regular audits, training and risk assessments
Shift Manager - Tesco
(2018-02 - 2023-03)
- Managed day-to-day store operations, ensuring efficient trading, strong customer service, and compliance with company standards
- Led teams of up to 12 colleagues, coordinating workloads and maintaining productivity during peak trading periods
- Responsible for my own continued training and progression as well as ensuring all staff complete regular training to adhere to store legal and professional standards
- Produced staff rotas, managed recruitment activities (e.g., hiring new staff), and conducted disciplinary meetings
- Organised stock levels and re-ordered supplies as required
- Appointed Fire Warden and First Aider, helping maintain a safe environment for customers and colleagues
- Trusted with key-holder responsibilities, cash management, and opening and closing procedures
- Utilised effective communication skills and a calm manner to handle challenging situations, such as theft, age-restricted sales and complaints
Customer Assistant - Tesco
(2016-03 - 2018-02)
- Maintained product availability through effective stock replenishment and inventory management
- Cleaning and organising the shop floor and warehouse
- Safely manoeuvring deliveries from lorries wearing full PPE
- Delivered excellent customer service on checkouts and shop-floor operations, contributing to a positive customer experience
- Operated bakery equipment and prepared fresh bakery products in accordance with company procedures, maintaining high standards of food safety, hygiene, and product quality
Gym Instructor Volunteer - Leisure Centre
(2015-05 - 2016-01)
- Created tailored exercise programmes to support a range of customer fitness objectives
- Managed customer bookings, membership administration, and front-desk operations
- Resolved customer queries and complaints professionally
- Contributed to the cleanliness, safety, and upkeep of gym and changing room facilities
Landscaper and Maintenance Worker - Turbine Technologies Ltd
(2012-08 - 2015-09)
- Maintained factory grounds to a consistently high standard, contributing to a safe and professional working environment.
- Operated a wide range of machinery and equipment safely and effectively, including ride-on mowers, strimmers, chainsaws, and sprayers
- Coordinated and delegated maintenance activities to ensure work was completed efficiently and on schedule
- Undertook landscaping, drainage maintenance, tree management, and site improvement projects
Farm Hand Volunteering - Llanerchaeron
(2011-06 - 2011-08)
- Supported the daily care and welfare of farm animals, ensuring feeding, grooming, and medication schedules were maintained
- Engaged with visitors, providing information and facts regarding the animals
- Assisted in community environmental projects, including beach clean-up initiatives and equipment maintenance
Gym Instructor Volunteer - Swansea Gym
(2016-04 - 2018-08)
- Designed and delivered personalised fitness programmes, helping clients achieve their health and fitness goals safely and effectively
- Provided one-to-one coaching and exercise guidance, ensuring correct technique and injury prevention
- Supported daily facility operations including reception duties, class assistance, equipment maintenance, and customer service
