Mailorder & Retail Assistant, Music Tutor
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I am a resourceful, determined and detail oriented worker with with 21⁄2 years experience in music retail/customer service. I also have 2 years experience in teaching/tutoring, where I enhanced my skills for communication, patience and persistence.
08/2017 - 09/2019, self-employed, Guitar/Music Tutor
Tutored several students through Rock School Guitar and Music Theory Grades and assisted others with Edexcel and AQA GCSE and A-Level Music
Managed and designed different curriculums for 15+ students simultaneously
09/2019 - 04/2022, Andertons Music, Guitar Mail Order Sales Consultant
Consulted with customers on the phone, via email and in-person about their music equipment needs
Assisted in the day-to-day activities involved in the mail order side of the business, including (but not limited to) customer queries, taking sales, amending orders, reserving stock for orders, pricing second-hand equipment, picking and transferring stock between sites
Consistently resolved issues concerning customer returns, exchanges and repairs, both domestic and international
04/2022 - present, self-employed, guitar maintenance/set up service, as well as repairing and selling used music equipment
Repurposed the information learned from working at Andertons Music Co. in order to identify undervalued used music equipment that could be resold for a profit, in addition to providing an affordable guitar maintenance/set up service
Key responsibilities include keeping customers informed about the progress of their guitars, handling sales and after-sale care
George Abbot Sixth Form, A-Levels, Government & Politics (A*), Economics (A), English Literature (B)
George Abbot School, GCSEs, Music (A), English Literature (B), Additional Science (B), P.E (C), English Language (C), Maths (C), Geography (C), German (C)
Registry of Guitar Tutors Grades 1-6, Distinction
