Maxine May
Law graduate with strong commitment to supporting vulnerable adults, children and families
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About
Compassionate and motivated law graduate with a strong commitment to supporting vulnerable adults, children and families. Alongside completing degree including an elective in Family law, have volunteered for the past three years facilitating a recovery group within a detox centre, providing a safe, respectful and non-judgemental environment for individuals on their recovery journey. This experience has strengthened empathy, active listening, communication and relationship building skills, whilst reinforcing the importance of confidentiality, dignity and person-centred support.
Seeking a supportive role where academic knowledge and practical experience can be applied while continuing to develop professionally.
Experience
Voluntary Recovery Group Facilitator - Hope House Detox centre
(2023-09)
- Facilitate recovery support group for vulnerable males and females recovering from addiction.
- Provide emotional support, relapse prevention guidance and rehabilitation programme advice.
- Support individuals during detox and early recovery stages with empathy and understanding.
- Encourage confidence, accountability, positive coping strategies and peer support within group settings.
Voluntary Support worker - YMCA Homeless Hostel - Merseyside - Merseyside
(2020-01 - 2021-01)
- Supported vulnerable adults experiencing addiction, trauma, homelessness and complex needs.
- Provided emotional support and guidance within a safe and non-judgemental environment.
- Assisted individuals in accessing support services, rehabilitation pathways and recovery resources.
- Worked with individuals experiencing mental health challenges, social exclusion and safeguarding concerns.
- Maintained professional boundaries, safeguarding, empathy, confidentiality and person-centred support.
Volunteer peer mentor - Whitechapel Centre - Merseyside
(2018-02 - 2019-02)
- Completed peer mentor training focused on supporting individuals affected by addiction.
- Supported service users through recovery-focused conversations, encouragement and practical guidance.
- Encouraged confidentiality, safeguarding, positive wellbeing and engagement with support services.
- Developed understanding of safeguarding, active listening and trauma-informed support services.
Business owner - Voodoo Bar and Restaurant - Spain
(2002 - 2014)
- Providing a professional level of customer service.
- Bank duties, cash card payments.
- Management of staff and stock.
- Key holder.
Receptionist - Lourdes Hospital
(2001 - 2002)
- Meeting and greeting patients.
- General admin duties.
Ground staff - Easyjet Airline
(2000 - 2001)
- Check in duties.
- Baggage handling.
- Dealing with flight delays and passengers.
- Following flight procedures.
Customer service advisor - Garston DWP
- Signing customers claiming benefits.
- Handling difficult customers.
- Using internal programming and making sure all records are up to date.
Education
Bachelor's degree - Law - Liverpool Hope University (2023-09 - 2026-05)
Access to Healthcare - Healthcare - Blackburne House Liverpool (2022-09 - 2023-05)
Level 2 - Law and Criminology - Blackburne House Liverpool (2021-09 - 2022-05)
Level 3 - Housing the Homeless - YMCA Homeless Hostel
Level 3 - Substance Misuse - YMCA Homeless Hostel
Certification - Domestic Violence course - The Freedom Programme (2018-01)
