Maxine May

Compassionate and motivated law graduate with a strong commitment to supporting vulnerable adults, children and families. Alongside completing degree including an elective in Family law, have volunteered for the past three years facilitating a recovery group within a detox centre, providing a safe, respectful and non-judgemental environment for individuals on their recovery journey. This experience has strengthened empathy, active listening, communication and relationship building skills, whilst reinforcing the importance of confidentiality, dignity and person-centred support.

Seeking a supportive role where academic knowledge and practical experience can be applied while continuing to develop professionally.

Voluntary Recovery Group Facilitator - Hope House Detox centre

(2023-09)

• Facilitate recovery support group for vulnerable males and females recovering from addiction.
• Provide emotional support, relapse prevention guidance and rehabilitation programme advice.
• Support individuals during detox and early recovery stages with empathy and understanding.
• Encourage confidence, accountability, positive coping strategies and peer support within group settings.

Voluntary Support worker - YMCA Homeless Hostel - Merseyside - Merseyside

(2020-01 - 2021-01)

• Supported vulnerable adults experiencing addiction, trauma, homelessness and complex needs.
• Provided emotional support and guidance within a safe and non-judgemental environment.
• Assisted individuals in accessing support services, rehabilitation pathways and recovery resources.
• Worked with individuals experiencing mental health challenges, social exclusion and safeguarding concerns.
• Maintained professional boundaries, safeguarding, empathy, confidentiality and person-centred support.

Volunteer peer mentor - Whitechapel Centre - Merseyside

(2018-02 - 2019-02)

• Completed peer mentor training focused on supporting individuals affected by addiction.
• Supported service users through recovery-focused conversations, encouragement and practical guidance.
• Encouraged confidentiality, safeguarding, positive wellbeing and engagement with support services.
• Developed understanding of safeguarding, active listening and trauma-informed support services.

Business owner - Voodoo Bar and Restaurant - Spain

(2002 - 2014)

• Providing a professional level of customer service.
• Bank duties, cash card payments.
• Management of staff and stock.
• Key holder.

Receptionist - Lourdes Hospital

(2001 - 2002)

• Meeting and greeting patients.
• General admin duties.

Ground staff - Easyjet Airline

(2000 - 2001)

• Check in duties.
• Baggage handling.
• Dealing with flight delays and passengers.
• Following flight procedures.

Customer service advisor - Garston DWP

• Signing customers claiming benefits.
• Handling difficult customers.
• Using internal programming and making sure all records are up to date.

Bachelor's degree - Law - Liverpool Hope University (2023-09 - 2026-05)

Access to Healthcare - Healthcare - Blackburne House Liverpool (2022-09 - 2023-05)

Level 2 - Law and Criminology - Blackburne House Liverpool (2021-09 - 2022-05)

Level 3 - Housing the Homeless - YMCA Homeless Hostel

Level 3 - Substance Misuse - YMCA Homeless Hostel

Certification - Domestic Violence course - The Freedom Programme (2018-01)