Mayowa Owolabi

Customer-focused and safety-conscious professional with experience across customer service, operations coordination, property management, education support, and project administration. Experienced working in fast-paced environments requiring strong communication, problem-solving, professionalism, and attention to detail. Skilled at managing customer enquiries, resolving issues calmly under pressure, coordinating operational activities, and maintaining accurate records while delivering excellent service standards.

Comfortable working independently and as part of a team while maintaining professionalism and safety awareness at all times. Passionate about delivering excellent customer experiences and building positive relationships with people from diverse backgrounds. Looking to transition into a long-term career within the railway industry as a Trainee Train Manager with Avanti West Coast.

Service Manager - X1 Sales & Lettings Ltd / Haymarket Management Ltd - Manchester

(2024-01)

• Act as a key point of contact for residents, contractors, and stakeholders in a fast-paced operational environment.
• Resolve customer enquiries, complaints, and operational issues professionally while maintaining high service standards.
• Coordinate maintenance activities and contractor attendance across multiple residential properties.
• Maintain accurate operational records, reports, and compliance documentation.
• Manage multiple priorities while ensuring clear communication and timely service delivery.
• Support operational improvements and maintain positive working relationships with customers and teams.

Cover Supervisor - Opogo - Manchester

(2023-01)

• Supervise classrooms independently while maintaining a safe, calm, and structured environment.
• Communicate clearly with students and staff while managing behaviour professionally.
• Adapt quickly to different situations and work environments across multiple schools.
• Support students from diverse backgrounds while maintaining professionalism and safeguarding standards.
• Demonstrate confidence, patience, and strong interpersonal skills in busy environments.

Assistant Property Manager / Property Coordinator - Rendall & Rittner Ltd - Manchester

(2023-01 - 2024-01)

• Supported day-to-day operational management across residential property portfolios.
• Coordinated contractors, inspections, maintenance activities, and customer communication.
• Handled customer concerns and service issues while maintaining professionalism and empathy.
• Maintained accurate records, reports, and compliance documentation.
• Worked collaboratively with internal teams and external contractors to ensure efficient service delivery.

Project Coordinator / Project Administrator - Helm Consult Ltd

(2021-01 - 2023-01)

• Coordinated project activities, meetings, schedules, and communication between teams and stakeholders.
• Managed documentation, reports, and operational updates while maintaining attention to detail.
• Worked in fast-paced environments requiring organisation, teamwork, and strong communication skills.
• Supported customers and stakeholders through effective communication and issue resolution.

Customer Service Advisor - Helm Consult Ltd / Associated Roles

(2018-01 - 2021-01)

• Handled customer enquiries by phone and email while providing professional support and guidance.
• Maintained accurate records and updated databases using digital systems.
• Resolved customer complaints and queries efficiently while maintaining a customer-focused approach.
• Built positive relationships with customers through clear communication and professionalism.

MSc - Construction Science & Management

BTech - Architecture