McKenzie Rudd-Burrows

I am a friendly, reliable, and highly motivated administrator and customer service professional with experience across office, retail, childcare, and hospitality environments. I'm confident in handling customer enquiries, managing data, and supporting team operations in fast-paced settings. Known for strong communication skills, a positive attitude, and the ability to stay organised under pressure.

I am seeking a full-time role with responsibility and progression opportunities where I can continue to grow and add value.

Sales Administrator at Laser Limited (2023-09 – Present)

• Provide administrative support to sales and engineering teams
• Answer incoming calls and respond to customer emails and queries professionally
• Enter and maintain accurate data using Microsoft Excel
• Prepare and send daily reports and production figures
• Organise, scan and file completed orders
• Manage both new and existing orders, ensuring trust and relationships with all customers
• Attend daily production meetings to review workloads and deadlines
• Support smooth communication between departments and customers

Customer Service Advisor at Frasers Group (2022-07 – 2023-09)

• Handled customer enquiries across multiple communication channels
• Resolved order issues, payment disputes and delivery queries
• Processed refunds and goodwill gestures in line with company policy
• Delivered a positive and supportive experience for every customer
• Worked both independently and within a team to ensure clients receive excellent customer service
• Managed several customers at once while maintaining service quality

Apprentice Nursery Nurse at Applegarth Day Nursery (2020-09 – 2022-07)

• Supported children's education, physical and social development
• Assisted with planning and delivering activities for children aged 6-30 months
• Met personal care needs including feeding, nappy changing and toilet training
• Observed and recorded children's progress and behaviour
• Communicated with parents during handovers and through observations
• Maintained a clean, safe and welcoming nursery environment

General/Frame Assistant at Mousetrap Soft Play (2020-02 – 2020-08)

• Supervised large groups of children to ensure safety on play equipment
• Maintained high standards of cleanliness and health & safety
• Operated tills and handled cash transactions accurately
• Served food and drinks, including preparing hot beverages
• Supported stock control of drinks and supplies

Level 1 Beauty in Beauty – West Nottinghamshire College

Secondary Education in General – National CofE Academy