Md Abdul Haq

Supportive and dedicated Teaching Assistant (SEND) candidate with experience in education, community engagement, and customer-focused roles requiring patience, communication, and problem-solving.

Former

Lecturer of Zoology with strong skills in adapting learning materials, supporting students with varying abilities, and creating inclusive learning environments. Experienced in working with diverse individuals, managing behaviour calmly, and building positive relationships. Passionate about helping children feel safe, confident, and able to achieve their full potential.

Stockroom Assistant - British Heart Foundation - Perry Barr, Birmingham

(2022-11)

• Supported a diverse volunteer and customer community with patience and clear communication
• Assisted vulnerable individuals and ensured a safe, welcoming environment
• Demonstrated reliability, organisation, and teamwork—key qualities for classroom support

Customer Service Manager - La Belle Patisserie - Lozells, Birmingham

(2020-11 - 2021-12)

• Led and supported a team in a fast-paced environment, developing strong interpersonal skills
• Handled challenging situations calmly and professionally
• Communicated clearly with people from a wide range of backgrounds and abilities

Lecturer of Zoology - Jalalabad University College - Bangladesh

(2007 - 2009)

• Delivered lessons and practical sessions to students with mixed learning needs
• Adapted teaching methods to support learners who required additional guidance
• Provided one-to-one academic support and pastoral encouragement
• Created an inclusive classroom environment that supported confidence and engagement
• Developed lesson materials and supported students during laboratory activities

Customer Service Supervisor - La Belle Patisserie - Birmingham

(2012-04 - 2017-10)

• Supported staff and customers with empathy and patience
• Resolved issues calmly—skills transferable to behaviour support in schools
• Maintained accurate records and assisted with daily operations

PGD in Management Studies - Management Studies - London College of Management Studies, UK (2011)

Master of Science - Zoology - MC College – National University, Bangladesh (2006)

Bachelor of Science - Zoology - MC College – National University, Bangladesh (2003)