Md. Nasir Uddin
MSc Automotive Engineering Student
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About
Motivated MSc Automobile Engineering student at the University of Hertfordshire with over 14 years of professional experience in automotive after-sales operations across Mercedes-Benz, Ford, and BMW dealerships. Strong background in service operations management, team supervision, vehicle diagnostics coordination, customer escalation handling, and compliance control. Actively seeking UK part-time, industrial placement, or graduate opportunities in automotive engineering, operations, or service management.
Recognized as the first and only Mercedes-Benz Certified Service Advisor in Bangladesh, and recipient of the Ford Motor Company Dealership Specialist Champion (South East Asia, 2014) award for technical excellence and operational performance.
Experience
Certified Service Advisor / Acting Service Operations Coordinator - Mercedes-Benz Bangladesh – Rancon Motors Ltd. - Dhaka, Bangladesh
(2015-10 - 2025-12)
- Managed end-to-end workshop service operations from vehicle intake to final delivery
- Supervised and coordinated technicians, diagnostic teams, and parts departments
- Planned daily workloads and prioritized urgent, high-value, and special-purpose vehicles
- Handled high-security vehicles requiring authorization and documentation
- Reviewed diagnostics, repair progress, and estimates to ensure quality and cost control
- Resolved escalated customer concerns, contributing to high customer satisfaction and retention
Service Engineer - Ford Motor Company Bangladesh – AG Automobiles Ltd. - Dhaka, Bangladesh
(2011-01 - 2015-10)
Apprentice Technician - BMW Bangladesh – Executive Motors Ltd. - Dhaka, Bangladesh
(2010-10 - 2011-01)
Education
MSc - Automobile Engineering - University of Hertfordshire (2025)
Bachelor of Science - Mechanical Engineering - Sonargaon University (2020)
Diploma - Automobile Engineering - Dhaka Polytechnic Institute (2011)
