Md. Nasir Uddin

Motivated MSc Automobile Engineering student at the University of Hertfordshire with over 14 years of professional experience in automotive after-sales operations across Mercedes-Benz, Ford, and BMW dealerships. Strong background in service operations management, team supervision, vehicle diagnostics coordination, customer escalation handling, and compliance control. Actively seeking UK part-time, industrial placement, or graduate opportunities in automotive engineering, operations, or service management.

Recognized as the first and only Mercedes-Benz Certified Service Advisor in Bangladesh, and recipient of the Ford Motor Company Dealership Specialist Champion (South East Asia, 2014) award for technical excellence and operational performance.

Certified Service Advisor / Acting Service Operations Coordinator - Mercedes-Benz Bangladesh – Rancon Motors Ltd. - Dhaka, Bangladesh

(2015-10 - 2025-12)

• Managed end-to-end workshop service operations from vehicle intake to final delivery
• Supervised and coordinated technicians, diagnostic teams, and parts departments
• Planned daily workloads and prioritized urgent, high-value, and special-purpose vehicles
• Handled high-security vehicles requiring authorization and documentation
• Reviewed diagnostics, repair progress, and estimates to ensure quality and cost control
• Resolved escalated customer concerns, contributing to high customer satisfaction and retention

Service Engineer - Ford Motor Company Bangladesh – AG Automobiles Ltd. - Dhaka, Bangladesh

(2011-01 - 2015-10)

Apprentice Technician - BMW Bangladesh – Executive Motors Ltd. - Dhaka, Bangladesh

(2010-10 - 2011-01)

MSc - Automobile Engineering - University of Hertfordshire (2025)

Bachelor of Science - Mechanical Engineering - Sonargaon University (2020)

Diploma - Automobile Engineering - Dhaka Polytechnic Institute (2011)