Md Riadul Islam

A highly accomplished, strategic, and results-driven Operations Manager with over 11 years of leadership experience directing high-volume corporate services, international compliance, and complex supply chain logistics. Proven track record of commanding multi-tiered teams of up to 176+ personnel and flawlessly executing rigid Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for sovereign government contracts and enterprise operations. Expert in workflow optimization, data security, risk mitigation, and inventory control using advanced digital systems.

Demonstrates exceptional adaptability across international corporate landscapes and fast-paced UK operational environments. Fully authorized to work in the UK without restriction, requiring no employer sponsorship.

Operations Supervisor - Euro Foods Group (EFG-UK) - London, UK

(2025-10)

Direct and streamline daily warehouse floor operations, stock flows, and order fulfilment strategies within a fast-paced, high-volume distribution environment.

• Drive stock control precision using advanced Warehouse Management Systems (WMS), optimizing inventory accuracy across 2,000+ SKUs.
• Enforce rigid compliance with UK Health and Safety Executive (HSE) regulations, operational transport standards, and facility safety procedures.
• Lead, mentor, and coordinate shifts for multicultural floor teams to align daily output with corporate productivity and safety benchmarks.
• Collaborated with senior supply chain management to audit logistics workflows, successfully identifying processing bottlenecks to reduce operational waste.

Operations Manager (UKVI & Saudi Visa Operations) - VFS Global - International Locations

(2017-08 - 2025-07)

Spearheaded international visa operations, exercising comprehensive strategic control over high-security Visa Application Centres for the UK Visa Centre (UKVI) and Saudi Visa Centre networks.

• Commanded full operational oversight over a massive operational facility, directly managing a multi-tiered workforce comprising 6 Operations Supervisors and 170 Operations Officers.
• Managed comprehensive facility workflows, resource mapping, and yearly budget controls while continuously exceeding rigorous service targets.
• Championed strategic process improvements that successfully reduced operational and processing errors by 30% across a high-volume throughput of 1.05 million annual visa applications.
• Served as the primary operational and compliance liaison with the British High Commission and key sovereign stakeholders to guarantee seamless service delivery.
• Enforced strict biometric data security and information compliance protocols, achieving a 100% zero-breach audit record for highly sensitive personal data.
• Standardized all centre workflows in strict alignment with rigid Key Performance Indicators (KPIs) and corporate Service Level Agreements (SLAs).

Master of Arts - Public Administration - University of Dhaka

Bachelor of Arts - Islamic History & Culture - University of Dhaka