Meera Maheswaran

Treatment Coordinator - Kew Dental Suite

(2026-04)

Welcomed patients professionally and ensured a positive patient experience from arrival to departure.
Coordinated patient treatment plans, explaining procedures, timelines, and associated costs in a clear and supportive manner.
Managed appointment scheduling for dentists and hygienists, optimising diary efficiency.
Liaised with clinicians to ensure seamless communication regarding patient care and treatment progress.
Prepared and presented treatment estimates, finance options, and obtained informed consent where appropriate.
Handled patient enquiries via telephone, email, and in person, providing excellent customer service.
Processed payments, maintained accurate financial records, and balanced daily transactions.
Managed patient records using dental practice management software, ensuring confidentiality and GDPR compliance.
Followed up with patients regarding outstanding treatment, recalls, and appointments to improve treatment acceptance.
Coordinated referrals, laboratory work, and communication with external specialists when required.

Dental Nurse - Harley Street Dental Art Clinic

(2025-09 - 2026-04)

Assisting the dentist during a wide range of dental procedures, including examinations, fillings, extractions, and surgeries.
Preparing and maintaining the dental surgery, ensuring all equipment and instruments are sterilised and ready for use.
Providing chairside support to the dentist and reassurance to patients throughout treatment.
Mixing and preparing dental materials such as impression compounds, cements, and filling materials.
Maintaining accurate and confidential patient records and updating charts and treatment notes.
Ensuring compliance with infection control policies and health and safety regulations.
Proficient in using Dentally for daily dental practice operations.
Managing stock levels of dental materials and ordering supplies as needed.
Supporting the dental team in delivering a high standard of patient care and professionalism.
Educating patients on oral hygiene and post-treatment care.
Handling administrative duties such as appointment scheduling, processing payments, and maintaining patient files

IT support and on boarding team - Royal College of Psychiatrists

(2022-08 - 2022-09)

Technical Support: Acted as the primary point of contact for staff and members, troubleshooting hardware, software, applications, member portals, and system access issues.
Identity & Access Management: Administered user accounts, roles, and permissions, supporting joiner, mover, and leaver (JML) processes.
Systems & Application Support: Maintained and supported member-facing systems, websites, and system integrations, collaborating with Applications and Infrastructure teams.
Account Provisioning & Endpoint Setup: Provisioned user accounts, system access, and IT equipment to enable efficient on boarding.
IT Process, Compliance & Projects: Operated in line with GDPR, data protection, and IT policies, contributing to IT projects and continuous service improvement.
User Enablement & Training: Delivered system training and technical on boarding, ensuring new staff were operational with internal tools and systems.
Data Governance & Information Security: Ensured compliance with data handling, access control, and information security requirements from day one.

Library Manager - Wembley High Technology College

(2021-09 - 2022-03)

Manage the day-to-day operations of the school library
Support the quality of teaching and learning across the school by ensuring the library supports the academic development of students.
Promote the library's core services, the development of reading for recreation and lead in creating a whole-school environment which encourages reading for pleasure.
Create PO and follow up on suppliers.
Monitoring, evaluating and reviewing the use and development of the area
Organising and supervising after hours, lunch time and break time use of resources for students
Leading the chosen reading scheme programme (e.g. Accelerated Reading) for KS3 students

Research Collaboration Officer - NIHR

(2020-01 - 2020-11)

To receive enquiries from a range of organisations and individuals and to respond appropriately.
To be able to identify opportunities to improve and streamline communication and collaboration for the NIHR Statistics and Health Economics Groups to ensure efficient and effective work, as their point of contact at the NIHR.
To plan, shape and support the implementation of the annual conference and effective stakeholder engagement.
Liaise and communicate effectively within the NIHR, to consult on plans and projects, share knowledge and help champion the NIHR Statistics and Health Economics group's activity.
To be responsible for organising any dissemination-related event.
To participate in meetings, create agendas, record minutes, circulate them and ensure actions points are followed through.
Create and organise weekly, monthly and annual meetings for the NOCRI team and the NIHR Statistics and Health Economics groups.

Recruitment Manager/care-coordinator - Care24Seven

(2019-01 - 2019-07)

Monitor and score sales calls and complete weekly reports.
Discuss the needs of the business and update recruitment advert accordingly.
Screen, call and book interviews for potential carers
Interview potential carers ensuring they can meet the needs of the clients and company.
Ensure all carer and client information is up to date (DBS, training, passport, work visa, etc.) which are used as part of the CQC reports.
Coordinate carers and allocate them to clients depending on their needs as well as efficient use of the carer's time.
Be the first port of call as the line manager to the carer and act as support, discuss any concerns, issues or queries and carry out the necessary disciplinary procedures if SOP are not followed.
Inform social services of changes to the status of client or any changes to the service to be provided.
To apply for DBS's for all new carers and ensure all paper work is signed and filed to allow them to work.
Provide references for previous and current employees.
Email out the monthly payslips to all the carers.
Take payments from private clients and send out invoices.
Be on-call as an emergency out of hour's service for carers to contact. To cover any carers who go sick and contact social services/emergency services in emergency situations.

Pharmacy Advisor - Boots

(2016-09 - 2017-09)

Clinically dispense and blister prescriptions.
Drive sales whilst advising customers on their healthcare.
Provide great customer service and go beyond the duty of care.
Be the first port of call in an emergency as a first aider and ensure the first aid boxes throughout the store are fully stocked.
Mentoring new pharmacy advisor ensuring all regulations are met and SOPs are followed.

(2013-07 - 2016-04)

Provide administrative support including diary management.
Correctly filing and organising invoices and eliminate outdated or unnecessary documents.
Creating POs and emailing Invoices.

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