Meg Chapman

Highly organised, adaptable, and motivated professional with experience across administration, customer service, purchasing, project coordination, logistics, and operations support. Confident communicating with clients, suppliers, and colleagues at all levels, with a strong ability to build positive working relationships and manage responsibilities independently or as part of a team. Experienced in coordinating workloads, managing stock and purchasing, handling customer enquiries, maintaining accurate records, and supporting day-to-day business operations in fast-paced environments.

Trusted with key-holder responsibilities and capable of working efficiently under pressure while maintaining excellent attention to detail and professionalism. A reliable and enthusiastic individual with strong interpersonal skills, excellent time management, and a proactive approach to learning new systems and processes. Open to a wide range of career opportunities and eager to continue developing professionally within a supportive and dynamic workplace.

Buyer / Trainee Estimator / Design Coordinator - Archers Steelwork & Cladding

(2024-11)

• Liaising with clients and customers, building relationships
• Organising/monitoring the progress of specific projects, ensuring deadlines are met
• Logging data and relevant information
• Responsible for purchasing bolts, resins, site stock and general office supplies
• Submitting steel estimates for clients in a timely manner
• Customer service / phone etiquette
• Team player but also capable of working independently and efficiently

Driver & Online Picker - Iceland

(2024-04 - 2024-10)

• Maintained excellent time management, ensuring all customer deliveries were completed efficiently and on schedule
• Delivered friendly and professional customer service during all deliveries and store interactions
• Independently organised and managed daily delivery routes to maximise efficiency
• Worked reliably and effectively in all weather conditions and fast-paced environments
• Responsible for the collection, inspection, and return of company vehicles at the beginning and end of shifts
• Supported store operations by completing online picking orders and assisting across multiple areas when required

Post Person - Royal Mail

(2023-10 - 2024-01)

• Managed and organised a designated delivery route, ensuring efficient daily operations
• Maintained excellent timekeeping, ensuring all letters and parcels were accurately scanned and delivered on schedule
• Worked independently and remained motivated in all weather conditions and fast-paced environments
• Trusted key holder responsible for opening and securing premises when required

Gallery Supervisor & Studio Manager - Sally Tully Ceramics

(2022-03 - 2023-10)

• Opened and secured premises daily as a trusted key holder, ensuring smooth day-to-day operations
• Managed stock control, inventory, invoicing, payments, bookings, and customer enquiries using QuickBooks and Microsoft Office
• Coordinated gallery displays, exhibitor relations, studio workflow, student courses, and order packaging/posting
• Supervised staff rotas and training, while creating marketing content and managing social media and website updates
• Assisted at external events and craft fairs, while maintaining cleanliness, organisation, and health and safety standards within the studio environment

Administration / Service Assistant / Buyer - Central Hydraulic Loaders Ltd

(2017-09 - 2020-07)

• Service administration; organising engineers' workday, routes, job cards, parts necessary
• Purchasing and organisation of office and workshop supplies
• Crane parts purchasing
• Building relationships with clients, customers and suppliers
• Handling of petty cash
• Daily handling of company data recordings
• Working independently when left in charge
• Took over service manager role when needed

Administration / Receptionist - Bravejoin Ltd

(2016-08 - 2017-09)

• Communicating with a variety of suppliers and clients
• Building relationships with suppliers
• Taken on additional responsibilities throughout employment such as buying and estimating
• Key holder for premises

Telemarketing Agent - Weatherproof UK Ltd

(2016-06 - 2016-08)

Shop Assistant - A&A Premier Stores

(2011-09 - 2016-06)

BTEC Extended 90 credit diploma - Performing Arts - North Warwickshire & Hinkley College (2014-09 - 2016-05)

GCSEs & AS Level - The Polesworth School (2007-09 - 2014-05)