Megan Brooke

Data Cohort Coach at Multiverse

Talent

GBMember since May 22, 2026

Power BIAdvanced ExcelAI UtilisationCoachingProcess OptimisationCRM DevelopmentAccount Management

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Power BIAdvanced ExcelAI UtilisationCoachingProcess Optimisation

About

I am a dedicated and analytical professional with over 10 years of experience across data analytics, commercial coordination, and coaching. I'm passionate about using data-driven insights to improve business outcomes and develop others. Known for reliability, collaboration, and a continuous learning mindset, I thrive in dynamic environments where I can make a measurable impact.

Experience

Data Cohort Coach - Multiverse

(2025-06)

Courses: Data Technician L3 & Data Analyst L4. Clients currently include University of Cambridge, Arsenal Football Club & Lotus Cars as examples.

Developing the next generation of business leaders.
Providing personalised coaching to ensure successful programme completion.
Account management of over 100 apprentices focusing on demonstrating and measuring the ROI of their acquired skills.
Mastering diverse coaching techniques to enhance learning.
Fostering a vibrant, inclusive, and motivating learning environment while receiving consistently high learner satisfaction scores.
Building close relationships with apprentices and their managers to realise business impact.
Utilise AI tools, and NotebookLM to improve learner outcomes and data fluency.

Regional Coordinator – Contract - Eli Lilly & Company

(2025-02 - 2025-05)

Supported regional business strategy through data-driven analysis of Peer-to-Peer (P2P) meetings, medical education events, and speaker programme budgets.
Produced budget performance and utilisation reports, enabling senior stakeholders to track ROI and optimise regional resource allocation.
Collaborated with cross-functional teams to drive regional planning, process alignment, and operational efficiency across medical and commercial functions.
Managed speaker development and utilisation, ensuring alignment with compliance, governance, and educational objectives.
Coordinated independent medical meetings and facilitated local speaker tours, overseeing logistics, documentation, and event delivery.
Supported the Medical Education Associate Programme, tracking participant progress, resource usage, and engagement metrics.
Oversaw HCP (Healthcare Professional) sponsorship coordination, including approvals, budget tracking, and adherence to company and ABPI compliance standards.
Applied lean process optimisation techniques to streamline workflows and improve consistency in regional operations.
Ensured all activities met regulatory and compliance requirements, maintaining accurate records for internal audit and transparency reporting.

Sales Analyst and Coordinator - Rosemont Pharmaceuticals

(2019-09 - 2025-02)

Delivered comprehensive market share, demographic, and prescription data analysis to support strategic sales decisions and identify growth opportunities.
Managed and developed CRM systems, ensuring data accuracy, usability, and alignment with business needs.
Created and maintained interactive dashboards and visual reports in Excel and Power BI, improving visibility of commercial performance and KPIs.
Supported domestic pricing strategy through analysis of competitor trends, drug tariff updates, and NHS prescription data (IQVIA, PCA/OpenPrescribing, SCMD).
Tracked product launches and provided insights on market penetration and performance.
Managed drug tariff tracking and contributed to NHS tendering across England, Scotland, Wales, and Northern Ireland.
Produced domestic sales reports and delivered ad-hoc commercial analytics to the leadership team for decision-making.
Coordinated demand and consensus meetings, aligning commercial, supply chain, and sales teams to optimise forecasting accuracy.
Oversaw pricing process management to ensure compliance with NHS and internal pricing policies.

NHS Contracts Coordinator - Rosemont Pharmaceuticals

(2017-08 - 2019-08)

Worked directly with the National Key Accounts Manager to identify and pursue all tender opportunities within hospitals across the UK.
Completed and submitted national and regional tenders, ensuring full compliance with NHS and internal requirements.
Conducted monthly usage checks against awarded tenders and produced wholesaler sales analysis reports to monitor contract performance and compliance.
Raised and managed non-compliance cases where applicable to maintain contractual integrity and accountability.
Liaised with wholesalers, distributors, and internal departments to ensure product availability from the start and throughout the duration of each contract.
Monitored wholesaler and hospital pricing in line with the Drug Tariff and business changes, ensuring timely updates and stakeholder communication.
Implemented pricing amendments and maintained accurate records to support transparency and consistent contract delivery.

Contract Coordinator - Yorkshire Water

(2015-11 - 2017-08)

Maintained the central contract repository and provided accurate contract information to business stakeholders.
Supported Procurement, Contract Management, and Legal teams with documentation, extensions, variations, and compliance checks.
Ensured supplier and contract compliance with Service Level Agreements (SLAs).
Managed SAP SRM/MM catalogues and monitored supplier reports for governance and performance review.
Assisted colleagues in raising Contract Sanction Rule Forms to align procurement with business approvals

Customer Case Coordinator – Ops - Loop Customer Management (Yorkshire Water)

(2014-12 - 2015-11)

Investigated and resolved written customer complaints related to clean and wastewater issues within strict seven-day service targets.
Managed compensation claims, third-party accountability, and complex escalations.
Collaborated with multiple departments to resolve issues and deliver end-to-end case management.
Drafted written responses and conducted follow-up calls to ensure customer satisfaction and complaint closure.

Customer Relationship Manager - Loop Customer Management (Yorkshire Water)

(2013-07 - 2014-12)

Handled inbound customer calls, resolving billing, operational, and service-related queries.
Authorised refunds and compensation, and acted as a floor supervisor for escalated cases.
Arranged field technician visits and coordinated emergency inspections.
Provided guidance and support to new starters, offering floor assistance and on-the-job coaching