Megan Brooke

I am a dedicated and analytical professional with over 10 years of experience across data analytics, commercial coordination, and coaching. I'm passionate about using data-driven insights to improve business outcomes and develop others. Known for reliability, collaboration, and a continuous learning mindset, I thrive in dynamic environments where I can make a measurable impact.

Data Cohort Coach - Multiverse

(2025-06)

Courses: Data Technician L3 & Data Analyst L4. Clients currently include University of Cambridge, Arsenal Football Club & Lotus Cars as examples.

• Developing the next generation of business leaders.
• Providing personalised coaching to ensure successful programme completion.
• Account management of over 100 apprentices focusing on demonstrating and measuring the ROI of their acquired skills.
• Mastering diverse coaching techniques to enhance learning.
• Fostering a vibrant, inclusive, and motivating learning environment while receiving consistently high learner satisfaction scores.
• Building close relationships with apprentices and their managers to realise business impact.
• Utilise AI tools, and NotebookLM to improve learner outcomes and data fluency.

Regional Coordinator – Contract - Eli Lilly & Company

(2025-02 - 2025-05)

• Supported regional business strategy through data-driven analysis of Peer-to-Peer (P2P) meetings, medical education events, and speaker programme budgets.
• Produced budget performance and utilisation reports, enabling senior stakeholders to track ROI and optimise regional resource allocation.
• Collaborated with cross-functional teams to drive regional planning, process alignment, and operational efficiency across medical and commercial functions.
• Managed speaker development and utilisation, ensuring alignment with compliance, governance, and educational objectives.
• Coordinated independent medical meetings and facilitated local speaker tours, overseeing logistics, documentation, and event delivery.
• Supported the Medical Education Associate Programme, tracking participant progress, resource usage, and engagement metrics.
• Oversaw HCP (Healthcare Professional) sponsorship coordination, including approvals, budget tracking, and adherence to company and ABPI compliance standards.
• Applied lean process optimisation techniques to streamline workflows and improve consistency in regional operations.
• Ensured all activities met regulatory and compliance requirements, maintaining accurate records for internal audit and transparency reporting.

Sales Analyst and Coordinator - Rosemont Pharmaceuticals

(2019-09 - 2025-02)

• Delivered comprehensive market share, demographic, and prescription data analysis to support strategic sales decisions and identify growth opportunities.
• Managed and developed CRM systems, ensuring data accuracy, usability, and alignment with business needs.
• Created and maintained interactive dashboards and visual reports in Excel and Power BI, improving visibility of commercial performance and KPIs.
• Supported domestic pricing strategy through analysis of competitor trends, drug tariff updates, and NHS prescription data (IQVIA, PCA/OpenPrescribing, SCMD).
• Tracked product launches and provided insights on market penetration and performance.
• Managed drug tariff tracking and contributed to NHS tendering across England, Scotland, Wales, and Northern Ireland.
• Produced domestic sales reports and delivered ad-hoc commercial analytics to the leadership team for decision-making.
• Coordinated demand and consensus meetings, aligning commercial, supply chain, and sales teams to optimise forecasting accuracy.
• Oversaw pricing process management to ensure compliance with NHS and internal pricing policies.

NHS Contracts Coordinator - Rosemont Pharmaceuticals

(2017-08 - 2019-08)

• Worked directly with the National Key Accounts Manager to identify and pursue all tender opportunities within hospitals across the UK.
• Completed and submitted national and regional tenders, ensuring full compliance with NHS and internal requirements.
• Conducted monthly usage checks against awarded tenders and produced wholesaler sales analysis reports to monitor contract performance and compliance.
• Raised and managed non-compliance cases where applicable to maintain contractual integrity and accountability.
• Liaised with wholesalers, distributors, and internal departments to ensure product availability from the start and throughout the duration of each contract.
• Monitored wholesaler and hospital pricing in line with the Drug Tariff and business changes, ensuring timely updates and stakeholder communication.
• Implemented pricing amendments and maintained accurate records to support transparency and consistent contract delivery.

Contract Coordinator - Yorkshire Water

(2015-11 - 2017-08)

• Maintained the central contract repository and provided accurate contract information to business stakeholders.
• Supported Procurement, Contract Management, and Legal teams with documentation, extensions, variations, and compliance checks.
• Ensured supplier and contract compliance with Service Level Agreements (SLAs).
• Managed SAP SRM/MM catalogues and monitored supplier reports for governance and performance review.
• Assisted colleagues in raising Contract Sanction Rule Forms to align procurement with business approvals

Customer Case Coordinator – Ops - Loop Customer Management (Yorkshire Water)

(2014-12 - 2015-11)

• Investigated and resolved written customer complaints related to clean and wastewater issues within strict seven-day service targets.
• Managed compensation claims, third-party accountability, and complex escalations.
• Collaborated with multiple departments to resolve issues and deliver end-to-end case management.
• Drafted written responses and conducted follow-up calls to ensure customer satisfaction and complaint closure.

Customer Relationship Manager - Loop Customer Management (Yorkshire Water)

(2013-07 - 2014-12)

• Handled inbound customer calls, resolving billing, operational, and service-related queries.
• Authorised refunds and compensation, and acted as a floor supervisor for escalated cases.
• Arranged field technician visits and coordinated emergency inspections.
• Provided guidance and support to new starters, offering floor assistance and on-the-job coaching

Level 3 Subsidiary and Extended Diploma in Animal Management - Animal Management - Craven College, Skipton (2012 - 2014)

AS Level - English Language - Queensbury School, Bradford (2012-01)

GCSE - English Language - Queensbury School, Bradford (2011-01)

GCSE - English Literature - Queensbury School, Bradford (2011-01)

GCSE - Science - Queensbury School, Bradford (2011-01)

GCSE - Maths - Queensbury School, Bradford (2011-01)

GCSE - Statistics - Queensbury School, Bradford (2011-01)

GCSE - Citizenship - Queensbury School, Bradford (2011-01)

GCSE - Religious Education - Queensbury School, Bradford (2011-01)

GCSE - History - Queensbury School, Bradford (2011-01)

GCSE - Sociology - Queensbury School, Bradford (2011-01)