Megan Clipstone

I have many skills which have helped me better myself and achieve any targets that I have set in both my personal and professional life. I am very organised and friendly which helps when meeting new people and also with punctuality. I have achieved good grades in my education thanks to my organisation, and this has allowed me the opportunity to help others.

Working with the Queen Alexandra College on the Dinner in the Dark event has taught me how to correctly guide someone with no or little sight; whereas working as part of a Sixth Form business enabled me to develop my leadership skills as well as the ability to work as part of a team. Working as part of the business in Sixth Form also taught me the responsibility of stock control, managing finances, marketing and customer services. Possess a full, clean UK driving licence.

Project Manager at Reference Technology Ltd (2026-04 – Present)

I am responsible for the registration and badging for multiple events with multiple clients, and maintain a high attention to detail to make sure that all the information is accurate. This helps ensure that the internal teams are fully prepared for being on-site and making sure that everything runs as smoothly as possible for the client.

Building strong relationships with the clients is key, and this helps me to deliver excellent service and maintain clear and up-to-date documentation for the project, as well as any project plans. No matter the size of the project, and whether this is a full project with our team on-site, or for badging only, I give it 100% and like to make sure that the client is supported and helped along the process to ensure the best outcome. This can be from supporting a smooth project handover both pre and post event with the onsite team, to making sure that all questions are answered in a timely manner.

Wedding Co-ordinator at Ardencote Manor Hotel (2023-01 – 2026-01)

To be the first point of call for all potential wedding couples from enquiry stage through to the wedding date. To respond to all enquiries in a timely manner, and to keep track of all enquiry sources for monthly reports. To assist couples in all aspects of planning their wedding day, and to be the main point of call for any queries, whether this was over the phone, via email or face to face appointments.

This included any queries ranging from guests numbers and quotes, to meal and drink options and upgrades available.

To answer any questions and liaise with the couple to make sure their day went perfectly. To liaise with other departments in the hotel to ensure smooth running of the day, and that everyone had the correct and most up to date information, this included information such as supplier arrival time to dietary requirements. To confirm arrival and departure times of not only the couple, but any suppliers they were using.

To create wedding brochures for future years to help attract new couples to the venue. To organise our attendance at The National Wedding Show Birmingham, from booking the stand, organising any suppliers that we may need to assist us with the day and making sure these were contacted and arranged before deadlines, to set up on the day and managing the stand over the show dates. To organise, arrange and attend our own Wedding Open Day, from organising a date suitable for all departments, to planning marketing and arranging supplier attendance on the day, and running the day.

This included meeting with couples that already had their wedding date booked with us, to greeting new enquiries and showing them the venue. To assist the Conference and Events team with anything they may need, such as placing rooming lists on to event bookings. To also assist with Conference and Events enquiries, such as sending quotes to any enquiries I am able to, and actively convert these quotes into confirmed bookings.

To assist the Reservations and Reception Teams when needed with converting bookings, answering any phone or email enquiries, and creating reservations, as well as checking guests in and out of the hotel.

Reservationist at Ardencote Manor Hotel (2018-12 – 2023-01)

Welcomed guests in a friendly and welcoming manner, answering questions about their stay and the hotel while providing required information. Anticipated guest needs and prepared for requests. Processed reservation emails and bookings, ensuring relevant notes were documented on Rezlynx for all departments.

Answered calls and assisted guests with package information. Converted enquiries into confirmed bookings through phone or email. Managed filing and correspondence for bookings, checked correspondence 1 week and 1 day in advance to ensure bookings were up to date.

Communicated booking changes to all departments. Responsible for cash reconciliation at end of shifts and ensuring correct payment processing on Rezlynx. Managed bedroom allocations, ensuring guests in non-function rooms were placed away from noise and groups were reasonably positioned together.

Front of House Staff at The Coleshill Hotel (2018-10 – 2018-12)

Attended to all customer needs, helped with serving food to customers, and maintained clean and tidy premises standards. Assisted with various functions held on premises and ensured all customer needs were dealt with in an effective and efficient manner.

Business Development Executive at Oaktree Technology (2017-10 – 2018-05)

Worked on behalf of Oaktree clients, contacting businesses and booking qualified appointments for clients' sales representatives. Used Five CRM systems to access databases and contact lists. Worked with spreadsheets containing client information, filtering data to obtain qualified appointments.

Volunteer at YMCA Erdington (2016-06 – 2017-08)

Shadowed Community Engagement Officer in charge of bookings and events at the community and conference centre. Updated social media for the new Chris Bryant Centre to maximize facility use and encourage more events. Set up and took down rooms before and after events.

Used MailChimp to send newsletters to contacts about booking offers. Created work schedules for volunteers and reception staff with specific room setup instructions. Served as volunteer receptionist dealing with enquiries and operating the switchboard.

Greeted clients and guided guests to booked rooms. Maintained professional relationships with repeat clients. Showed new volunteers the building and explained event varieties for each room. Spoke at Annual Meeting for YMCA Birmingham employees about personal volunteering experiences and benefits.

Supervised new work experience volunteers. Created new Reception Handbook used by all reception team members for procedural reference. Helped with registration of Chief Executive Network Conference attendees, involving CEOs from YMCA locations across the UK.

BA in Events Management – University College Birmingham (2012 – 2015)

A Level in Business – Grace Academy Sixth Form (2010 – 2012)

GCSE in English Language – Grace Academy School (2010)