Megan Cruci

I am a highly motivated, outgoing, and hardworking Business with Law undergraduate at Newcastle University, with a strong passion for business management, operations, and strategic development. Throughout my studies and employment in customer service, retail, and administration, I have built a solid foundation in communication, leadership, problem-solving, and commercial awareness.

My experience across diverse industries, from leisure and retail has helped me develop excellent organisational skills, attention to detail, and the ability to thrive in fast-paced, team-oriented environments. I am eager to apply my academic knowledge and hands-on experience to a graduate business role where I can contribute to organisational success, support key projects, and continue to grow professionally.

I am proficient in Microsoft Office and adaptable to new technologies and business systems. I take pride in my ability to build positive relationships with colleagues and customers, deliver high standards of work, and approach every task with enthusiasm and commitment.

Outside of my academic and professional life, I enjoy watching football, reading business and fiction books, and exploring new food spots and cuisines. I also enjoy staying active and spending time with family and friends, which helps me maintain a well-balanced and motivated lifestyle.

Sept 2023 – Apr 2024

H&M, Newcastle

Sales Advisor

• Delivered exceptional customer service in a high-paced retail environment.

• Supported daily store operations including stock replenishment, merchandising, and till work.

• Drove sales and contributed to meeting team performance targets.

• Maintained excellent product knowledge and assisted customers with styling and purchasing decisions.

• Gained insight into retail business functions, including inventory control and commercial decision-making.

Jan 2022 – Present

Concordia Leisure Centre, Cramlington

Customer hub advisor, Food and Beverage Supervisor, General Adminisrator and Placemaker

• Worked across multiple departments: bowling alley, customer hub, reception, and administrative support.

• Gained managerial experience within hospitality operations.

• Delivered high levels of customer service, handling enquiries and resolving issues effectively.

• Supported marketing initiatives to promote the business and increase sales.

• Assisted with administration tasks, bookings, and daily operational duties.

May 2021 – Jan 2022

Kids Town Role Play, Cramlington

Customer Service Assistant

• Operated tills and coffee machine, prepared food, and maintained a clean and safe environment.

• Provided table service and handled customer queries.

• Supported business operations during weekends and school holidays.

Nov 2017 – Dec 2018

Mulvay Dance – Student Dance Teacher

• Led warm-up sessions and choreographed routines.

• Supported younger students during lessons and events.

• Handled payments and basic administrative tasks.

Key Skills

• Business Awareness – understanding of operations, strategy, and marketing principles

• Leadership & Teamwork – experienced in managing tasks and supporting colleagues

• Commercial Insight – retail sales experience and brand knowledge from H&M

• Communication – strong interpersonal and written communication skills

• Organisation & Time Management – proven ability to meet deadlines efficiently

• Customer Service – skilled in engaging with customers and resolving issues

• IT Proficiency – Microsoft Office Suite (Word, Excel, PowerPoint), data entry systems

• Adaptability – flexible, fast learner, thrives in dynamic environments

Education

Newcastle University

BA (Hons) Business with Law – Currently Studying

Key modules: Business Strategy, Marketing Principles, Business Law, Operations Management, Consumer Behaviour A Levels:

• Business Studies – A

• English Language – B

• English Literature – C

• Extended Project Qualification (EPQ) – D

GCSEs – 9 total, including:

• English Language – 7

• English Literature – 7

• Mathematics – 6

• Business Studies – 7

• History – 7