Megan Hayes

I am a postgraduate student about to begin studying a Law Conversion at Newcastle University and looking for a part-time day job in hospitality. I am an enthusiastic, hard-working candidate with five years barista and Waitress experience in a coffee house which frequently hosts extremely busy periods. My approachable personality, multi-tasking ability and organisational and communication skills can guarantee a swift and personalised service for all customers.

I take pride in my ability to serve quality styled coffee drinks, but also am eager to expand my service portfolio, and am confident in my ability to perform well in larger restaurants and bar service if required.

• 5 years waitress and barista experience of preparing/serving a variety of coffee drinks, teas, milkshakes and smoothies.

• Maintained clean and healthy environments by following proper safety and sanitation regulations.
• Ordered food and drink efficiently and to ensure swift service, and with clarity for the chefs and baristas to follow.
• Built strong relationships with regular customers by providing friendly, personalised service.
• I responsibly opened and closed the cafe, which included upholding cleanliness regulations, cleaning the espresso machine, recording fridge temperatures and inventories, and ensuring the cafe is prepared for the following day.
• I was awarded a leadership role which involved running ‘The Little Shed’, an outlet of the business which sold takeaway beverages on weekends.
• Collaborated with team members by organising daily team rotas to operate smooth service, ensuring a positive customer experience.
• worked to accommodate customers with personal dietary requirements and preferences
• accurately handled all financial transactions and provided customers with the proper change
• memorised 30+ menu items, including adapting to new dessert recipes on the daily

University of Durham: First-Class Honours, BA History