Megan Hearn

A highly motivated and adaptable professional with a strong background in customer service, team leadership, and operations management. Experienced in fast-paced environments, with a proven ability to lead teams, solve problems efficiently, and deliver excellent customer experiences. Skilled in communication, organisation, and working under pressure, with a proactive approach to achieving targets and maintaining high standards.

Store Manager - O2

(2021-05)

• Managed day-to-day store operations, ensuring smooth running and high performance
• Led, motivated, and developed a team to achieve sales and service targets
• Delivered excellent customer service, resolving issues quickly and professionally
• Analysed performance metrics and implemented strategies to improve results
• Maintained compliance with company policies and operational standards
• Handled challenging situations with confidence and professionalism

Multi-Skilled Employee & Delivery Driver - Sainsbury's

(2016-09 - 2021-05)

• Worked across multiple departments, demonstrating flexibility and reliability
• Provided high-quality customer service both in-store and during home deliveries
• Managed time-sensitive delivery schedules independently
• Built positive relationships with customers through consistent service
• Supported busy retail operations during peak periods

Level 3 Extended Diploma - Wiltshire College (Chippenham Campus)

Level 3 90-Credit Diploma - Wiltshire College (Chippenham Campus)

GCSEs - Hardenhuish School (2016)