Megan Madeley

Personable Call Centre Operator with over 12 years experience. I have a knack for resolving customer issues swiftly and maintaining high satisfaction levels. Skilled in handling high call volumes, enhancing customer experience, and fostering a positive team environment. Known for improving resolution times and contributing to a more organised and efficient call centre operation. Always willing to help and work well within a fast paced target based environment.

Call centre operator - AA - The Automobile Association - Oldbury, West Midlands

(2013-11)

• Deescalated tense situations with irate customers leading to positive outcomes.
• Improved customer satisfaction by promptly addressing their concerns.
• Assisted in training new staff members for seamless integration into the team.
• Worked collaboratively to achieve team targets.
• Handled high volume of calls for efficient service delivery.

Customer sales assistant - JD Sports - Brierley Hill, West Midlands

(2009-11 - 2013-10)

• Prioritised tasks effectively in fast-paced retail settings.
• Managed stock level for effective store operation.
• Processed transactions, ensuring accuracy at all times.
• Maintained shop floor cleanliness for an inviting shopping environment.
• Handled cash drawer efficiently, supporting end-of-day reconciliation.
• Assisted customers to make informed purchasing decisions.

NVQ Level 2 - Travel and Tourism - Halesowen College (2007-09) Halesowen, West Midlands

GCSEs - St Michaels C of E High School (2007-05) Oldbury, West Midlands