Megan Porter

Customer-focused and reliable retail professional with experience across Pandora, One Beyond, WHSmith, Burnley Football Club and college catering. Confident working in fast-paced environments, delivering a high standard of customer service and handling transactions accurately. Experienced in supporting customers with different communication needs, resolving challenging situations professionally, maintaining store standards and working collaboratively as part of a team.

Adaptable, approachable and committed to creating positive customer experiences.

Sales Assistant - Pandora - Burnley

(2025-09)

Deliver a high standard of customer service while contributing to sales and commercial objectives.

• Build rapport with customers, identify their needs and provide tailored recommendations across Pandora's jewellery collections.
• Maintain strong product knowledge and represent the Pandora brand professionally throughout the customer journey.
• Support daily store operations, including till transactions, stock management and visual merchandising.
• Maintain a high-quality, welcoming retail environment while working effectively within a fast-paced team.
• Demonstrate strong communication, adaptability, attention to detail and a consistently customer-focused approach.

Sales Assistant - One Beyond - Burnley

(2024-10 - 2025-02)

• Provided attentive customer service and supported customers throughout their shopping experience.
• Operated tills accurately during high-volume periods, handled cash and checked banknotes for authenticity.
• Processed transactions and supported customers with till-related queries.
• Maintained store presentation through stock replenishment and returning misplaced stock to the appropriate areas.
• Trained new team members on till procedures and supported colleagues in maintaining efficient store operations.
• Handled challenging customer situations calmly and professionally, working to achieve positive outcomes.

Sales Assistant - WHSmith - Burnley

(2024-07 - 2024-10)

• Delivered professional and helpful customer service, including handling challenging situations with a calm and positive approach.
• Communicated effectively with customers with different communication needs, including customers using sign language and speaking different languages.
• Operated tills and developed experience with refunds, gift cards and cash handling.
• Handled significant cash volumes associated with lottery and scratch-card sales with accuracy and responsibility.
• Worked closely with a small team, maintaining clear communication to support smooth day-to-day store operations.

Catering Volunteer - Burnley College - Burnley

(2021 - 2024)

• Served food and beverages to students and invited guests within a professional college environment.
• Welcomed guests, provided friendly service and maintained positive interactions throughout their visit.
• Worked professionally with others to help deliver an enjoyable and efficient service.

Customer Service - Burnley Football Club - Burnley

(2019 - 2020)

• Provided customer service in a busy, fast-paced environment with high customer volumes on football match days.
• Served customers efficiently while maintaining a professional and friendly approach.
• Developed confidence, communication and the ability to remain calm and effective under pressure.

NCFE Extended Diploma in Travel and Tourism - Travel and Tourism - Burnley College (2020 - 2024)

NCFE Level 2 Extended Certificate in Travel and Tourism - Travel and Tourism - Burnley College (2020 - 2024)

BTEC Level 1 Introductory Diploma in Hospitality - Hospitality - Burnley College (2020 - 2024)

GCSE - English - Burnley College (2020 - 2024)

GCSE - Mathematics - Burnley College (2020 - 2024)

GCSE - English - Unity College (2014 - 2019)

GCSE - Mathematics - Unity College (2014 - 2019)

GCSE - Hospitality - Unity College (2014 - 2019)

GCSE - Science - Unity College (2014 - 2019)

GCSE - Textiles - Unity College (2014 - 2019)