Megan Sampson

I am a highly motivated, bubbly, creative and hardworking individual who is keen to learn and push myself for new opportunities. I bring my best every day and always strive to achieve the highest standard possible. I have excellent communication skills, both written and verbal, developed through my current and previous roles.

I am honest and approachable, which enables me to build relationships with colleagues and customers. I enjoy being a team player as well as working on my own. I have excellent organisational skills making time management, planning and prioritising workload trouble-free.

I am always open to try new things as I am a quick learner and adapt and work well under pressure or in fast-paced environments. I like to think outside the box and come up with innovative ideas whilst bringing a positive attitude to the workplace.

Customer Service/ Exam Assistant - EDExams Sep 2022 to present

• Prioritise and process customer exam bookings and requests submitted by telephone, email, live chat or instant message
• Managing customer accounts
• Taking control when management are away
• Providing customer service and support to candidates
• Manage unexpected issues/ irregularities/ Providing technical support for candidates sitting exams
• First point of contact for candidates
• Working with vulnerable adults/children
• Invigilation of live, online exams
• Creating reports with exam results to send to customers

Digital Marketing Apprentice | EDClass Ltd Nov 2020 to Sep 2022

• Managing and growing the company’s presence on social media 
• Responsible for increasing engagement and interaction through all platforms such as; Facebook, Instagram, Twitter, LinkedIn and TikTok
• Keeping the business channels active, fun and relevant with the current news and updates
• Planning, creating and scheduling content (Both photos and videos)
• Designing, executing and analysing email marketing campaigns to reach and engage with a target audience and monitoring performance
• Creating Google, Facebook and Instagram ads
• Liaise with members of the marketing team to help improve SEO and keyword research
• Designing and creating themed logos for special events
• Planning and hosting in-house events to be posted on social media 
• Extracting data and analytics to create reports and graphs to present in weekly management meetings
• Reviewing analytical data to see what worked and what can be improved to optimise marketing strategies.

Part-time Customer Services / Sales Assistant | Sunbed Association Sep 2019 to Oct 2020

• Reception duties
• Communicating and chatting with customers face to face or via the telephone
• Promoting and selling products to increase sales
• Carrying out stock checks, replenishing stock
• Adhering to health and safety
• Cash handling
• Producing sales data
• Lone-working 
• Cleaning down each sunbed and room after each use & cleaning the whole salon at the end of the day.

Voluntary Health Care Assistant- Children’s Ward | Doncaster Royal Infirmary Jan 2019 to Jan 2019

• Supporting Nurses and other Health Care Assistants with any tasks they needed me to do
• Taking and recording temperatures making sure this was accurate and clear on the patient’s chart
• Served and cleared away food and supervised/helped patients who could not feed themselves
• Changed beds and cleaned the surrounding areas
• Liaised with parents/carers and entertained the children with different arts, crafts, games and jigsaws
• It was very rewarding seeing a child smile and knowing I had been part of that. I was also able to remain professional and show empathy when children were in pain or parents/carers were worried.

Waitress- Part-time | The Butchers Arms Apr 2018 to Aug 2019

• Greeting customers in a warm, friendly manner
• Taking orders
• Serving food 
• Supporting the Chef in food preparation
• Clearing tables after use and preparing them for the next customer 
• Dealing with complaints in an appropriate manner, showing empathy and sorting as quickly as possible whilst remaining calm
• Cleaning work areas in the kitchen
• Pot washing
• Stock checks
• Glass collecting 

Fashion Retail Academy- Certificate Level 4 NFQ Buying and Merchandising- 2023-Ongoing

EDLounge Apprenticeship -Level 3 Diploma Digital Marketing- Learning completed.

A-Levels - Dinnington High School- 2018-2020

Double Health & Social DD* (double distinction*)

GSCE’s - Dinnington High School- 2013-2018

Maths 4

English Language 5

English Literature 5

Combined Science 5/5

Health and Social A*

PE 6

French 5