Fee Earner/Legal Assistant, 09/2023 to present
Slater and Gordon Solicitors
- Following the completion of my degree, I was promoted to a legal assistant position in the firm. This role is working on the trade union personal injury team and involves liaising with courts, medical agencies, solicitors and clients. I do a wide variety of tasks as needed by my team and am frequently asked to undertake training to learn to take on additional work.
- After approximately a month in this position I was asked to take on my caseload, I believe this additional responsibility after a short time demonstrates my competency and drive to succeed. • Both of these roles are heavily centred around an ability to manage my own time and workload, I have become adept at organising and prioritising and am always on top of my workload.
Customer Acceptance Adviser, 06/2021 to 09/2023
Slater and Gordon Solicitors
- I began my time at this fim as part of the Personal Injury customer onboarding team.
- This role involves assessing client's claims, making a decision on providing legal representation and taking clients through the retainer process.
- The key areas I have become experienced in are RTA's, public and employers' liability and clinical negligence.
Credit Support Advisor, 10/2020 to 01/2021
The Very Group
- I completed training in the contact centre before moving to work from home.
- As my position was specifically dealing with clients in financial difficulty, I was able to develop my empathy and de-escalation skills.
Underwriter, 04/2019 to 02/2020
RSA Insurance
- At RSA I thrived as an underwriter and customer service agent, my highly organised approach to the role alongside my ability to build rapport with customers meant I quickly became an important part of the team.
Waitress, 01/2009 to 01/2019
Cafeteria D'Antonio
- I waitressed in a small coffee shop in the Met quarter for several months, I completed coffee training again and refreshed my previous waitressing skills.
Customer Service Advisor, 11/2017 to 06/2018
Saga Insurance Ltd
- During my time at Saga, I gained valuable communication skills as well as valuable experience in a statistics-targeted company.
- I progressed well in this role, moving up after just three months on the phones.
- I feel that through interacting with the public on the phone I became adept at identifying the different personality styles of each customer enabling me to assess their particular characteristics and tailor sales techniques to their needs.
- This invaluable skill gives me particular strength in handling objections and liaising with customers on a personal basis. Fee Earner/Legal Assistant, 09/2023 to present
Slater and Gordon Solicitors
- Following the completion of my degree, I was promoted to a legal assistant position in the firm. This role is working on the trade union personal injury team and involves liaising with courts, medical agencies, solicitors and clients. I do a wide variety of tasks as needed by my team and am frequently asked to undertake training to learn to take on additional work.
- After approximately a month in this position I was asked to take on my caseload, I believe this additional responsibility after a short time demonstrates my competency and drive to succeed. • Both of these roles are heavily centred around an ability to manage my own time and workload, I have become adept at organising and prioritising and am always on top of my workload.
Customer Acceptance Adviser, 06/2021 to 09/2023
Slater and Gordon Solicitors
- I began my time at this fim as part of the Personal Injury customer onboarding team.
- This role involves assessing client's claims, making a decision on providing legal representation and taking clients through the retainer process.
- The key areas I have become experienced in are RTA's, public and employers' liability and clinical negligence.
Credit Support Advisor, 10/2020 to 01/2021
The Very Group
- I completed training in the contact centre before moving to work from home.
- As my position was specifically dealing with clients in financial difficulty, I was able to develop my empathy and de-escalation skills.
Underwriter, 04/2019 to 02/2020
RSA Insurance
- At RSA I thrived as an underwriter and customer service agent, my highly organised approach to the role alongside my ability to build rapport with customers meant I quickly became an important part of the team.
Waitress, 01/2009 to 01/2019
Cafeteria D'Antonio
- I waitressed in a small coffee shop in the Met quarter for several months, I completed coffee training again and refreshed my previous waitressing skills.
Customer Service Advisor, 11/2017 to 06/2018
Saga Insurance Ltd
- During my time at Saga, I gained valuable communication skills as well as valuable experience in a statistics-targeted company.
- I progressed well in this role, moving up after just three months on the phones.
- I feel that through interacting with the public on the phone I became adept at identifying the different personality styles of each customer enabling me to assess their particular characteristics and tailor sales techniques to their needs.
- This invaluable skill gives me particular strength in handling objections and liaising with customers on a personal basis.
