Meghan Arnold

A conscientious and detail-driven professional with a strong background in customer service and administration. Skilled in communicating effectively with a wide range of clients and stakeholders, with a proven ability to manage competing priorities and deliver consistently high standards of service. Highly proficient across a range of IT systems and digital platforms, with a thorough, organised approach to every task.

Now seeking a challenging role within a forward-thinking company that values commitment, professionalism and offers genuine opportunities for development and progression.

Virtual Assistant / Operations Assistant at Freelance (2024-10 – Present)

• Manage executive inboxes, ensuring timely responses and clear prioritisation of communications
• Build and edit client websites, maintaining brand consistency and functionality
• Draft Standard Operating Procedures (SOPs) to support streamlined business operations
• Design and maintain Airtable bases for client workflows and data management
• Produce end-of-month reports summarising key metrics, deliverables, and progress
• Review meeting transcripts and extract clear, actionable items for follow-up
• Prepare structured meeting agendas to support productive client sessions
• Set up and configure Google Workspace environments for new and existing clients
• Manage email correspondence and diary scheduling across multiple stakeholders
• Maintain social media presence through consistent engagement and community management
• Create branded graphics in Canva for client marketing and content needs
• Schedule and organise blog content across editorial calendars
• Provide general administrative support to ensure smooth day-to-day operations

Insurance Clerk at Adrian Flux Insurance (2020-03 – 2025-04)

• Answering calls in a professional and polite manner
• Identifying customer needs by questioning and listening
• Finding appropriate insurance solutions and advising on prices and options
• Setting up policies, taking payments and abiding by the FCA rules
• Using sales techniques provided in training to promote products and services effectively
• Meeting multiple targets monthly and obtaining related bonuses

Lettings Negotiator at William H Brown (2019-12 – 2020-02)

• Contacting Rightmove and Zoopla enquiries to register them as applicants
• Calling applicants to find suitable properties and arrange viewings
• Liaising with landlords to arrange viewings
• Calling landlords to negotiate price drops, zero deposit options and discuss applicants' circumstances
• Booking market appraisals to put properties on the market
• Attending viewings, inspections, meetings and training sessions
• Loading properties onto our system as well as Rightmove and Zoopla
• Filling out paperwork for inspections, offers and move-ins
• Taking general enquiries and messages over the phone
• Taking monies from tenants/landlords either face-to-face or over the phone

Hairdresser (2018 – 2019)

Whilst training in hairdressing, I worked in two different salons and as a self-employed hairdresser but rapidly found that the work wasn't challenging enough for me and I didn't get that much job satisfaction from it. I decided on a career change into administration which has proved to be the right decision.

Waitress/Bar Staff at Broom Hall Country Hotel, Saham (2015-05 – 2018-07)

• Taking orders correctly and efficiently
• Ensuring the customers have everything they desire and are happy with the food they've been served
• Cleaning the kitchen, conservatory, lounge and restaurant
• Teaching new waitresses how to fulfil their role to the best of their abilities
• Laying tables before service starts / Re-laying tables during a busy shift
• Stocking the bar

Diploma of Higher Education in Technical Diploma in Level 3 Hairdressing – City College Norwich (2018 – 2019)

Certificate of Higher Education in Technical Certificate in Level 2 Hairdressing – City College Norwich (2017 – 2018)

GCSE in English Literature/Language, Maths, Science, ICT, German, Photography, Physical Education (2011 – 2016)