Meghan Tuck

I am a friendly, reliable, and motivated individual with strong customer service experience across retail, hospitality, and administrative roles. I enjoy engaging with people and take pride in providing excellent service while maintaining a welcoming and professional atmosphere. In previous positions at Harwoods BMW, BP, and Pizza Hut, I developed strong communication, cash-handling, and multitasking skills, as well as the ability to stay calm and focused under pressure.

I am confident using CRMs and Microsoft Office, and I work well both independently and as part of a team. I'm adaptable, detail-oriented, and always ready to take on new challenges, including supervisory duties when required.

Office Cleaner at Athena Cleaning (2024-09 – 2025-06)

• mix cleaning chemicals and detergents safely and in the right amounts
• clean offices
• clean mirrors and other glass surfaces
• high and low dusting
• cleaning surfaces
• deep clean bathrooms and replenish toilet paper and soap
• hoovering carpeted and sweeping and mopping hard floors
• empty bins and recycled
• follow infection control procedures by cleaning touchpoints, handles, light switches
• maintain stock levels of cleaning products
• follow health and safety regulations

Booking and Customer Adviser at Harwoods BMW (2021-09 – 2022-06)

• booked cars in for services
• use initiative to decide what the problem was and correctly book the car repair and mechanic
• made regular calls to the customer to check customer satisfaction
• over the phone payments
• multitask with 2 different calendars and multiple systems simultaneously
• meet targets set
• meet commission targets
• establish a good knowledge of a wide variety of vehicles and maintenance procedures
• liaise with other departments regarding bookings, complaints or parts ordered

Customer Assistant (night shifts) at BP Petrol station (2020-11 – 2021-05)

• picking orders made on delivery apps by customers
• checking and filing paperwork for deliveries in the mornings
• checking and filing paperwork for customers that have forgotten payment methods for fuel or other goods
• re-stocking the store
• customer service
• baking and cleaning of the ovens

Call Centre Operator at Home Logic UK (2020-01 – 2020-04)

• telesales role
• dealing with customers via phone and email
• booking home appointments for estimations to be carried out
• electronically filing paperwork regarding installation quotes

Sales Assistant at Apricot (2019-07 – 2020-01)

• sorting and filing paperwork for deliveries and returns from customer
• organising the stockroom
• customer service
• cash and card payments using the tills
• ensuring the shop floor was kept to satisfactory standard for the customers

Waitress at Pizza Hut (2018-06 – 2019-07)

• greeting customers
• ensuring customers were seated in a timely manner
• processing customer orders through to the kitchen via the till system
• trained in the kitchen to help prepare the customer's orders
• cleaning tables after customers have left
• deep clean of the restaurant at the end of the day

Maths – Queen Marys College

English Literature – Queen Marys College

Business – Queen Marys College