Mehdi Al-Hakim

A versatile and results-driven professional with over 20 years' experience across technology sales, business development, retail account management and customer service. Having built a successful career working with leading global technology brands including Microsoft, Dell, HP, Cisco, Samsung Electronics, BT and EE, I am now pursuing a career within the electrical industry. I have successfully completed the City & Guilds 2365 Level 2 Diploma in Electrical Installations (Buildings and Structures) and I am currently studying the City & Guilds 2365 Level 3 Diploma in Electrical Installations (Buildings and Structures).

My training has provided me with a solid grounding in electrical science, installation methods, wiring systems, health and safety, BS 7671, inspection and testing fundamentals and safe working practices. I am looking for opportunities where I can combine my practical training, professional work ethic and excellent communication skills to build a long-term career as an Electrician's Mate, Electrical Improver or Electrician.

Administrator & Customer Service - UPS

(2023-09 - 2026-05)

• Delivered high-quality administrative support within a fast-paced logistics environment.
• Worked accurately whilst following company procedures, health & safety standards and GDPR requirements.
• Liaised with dispatch, warehouse and account managers to ensure smooth operations.

Business Development Manager - BeesoIT

(2022-08 - 2023-08)

• Increased client acquisition by 25%.
• Built long-term client relationships increasing retention by 30%.
• Managed cloud, IT infrastructure and consultancy opportunities.

Business Development Manager - Enjoy Technology (BT & EE)

(2021-06 - 2022-07)

• Increased revenue by 20% year-on-year.
• Trained colleagues and improved sales performance.

Team Lead Manager - Carphone Warehouse

(2019-05 - 2021-06)

• Led a retail sales team.
• Exceeded KPIs and improved customer satisfaction.
• Boosted quarterly sales by 18%.

IT Consultant - IDHEM Technologies

(2018-09 - 2020-06)

• Delivered IT infrastructure and cloud migration projects.
• Reduced client operating costs through tailored solutions.

Business Development Manager - Eurotech Services

(2017-03 - 2018-09)

• Exceeded sales targets by 30%.
• Managed customer projects from quotation through delivery.

Regional Sales Executive - High Street TV

(2016-05 - 2016-11)

• Managed relationships with regional and store managers.
• Delivered field merchandising and sales projects.

In-Store Development Executive - Samsung Electronics (Blue Square Marketing)

(2013-11 - 2016-05)

• Managed a retail territory.
• Trained retail staff and increased regional sales by 25%.

City & Guilds 2365 Level 3 Diploma in Electrical Installations (Buildings and Structures) - Electrical Installations

City & Guilds 2365 Level 2 Diploma in Electrical Installations (Buildings and Structures) - Electrical Installations

Level 3 Project Management: Digital Transformation - Project Management - The Skills Network (2024)

Level 2 Digital Marketing (RQF) - Digital Marketing - The Skills Network (2023)

BSc (Hons) - Information Systems - Brunel University

GCSEs