Meherunnesa Mitu

Analytical and detail-oriented professional with a passion for data-driven decision-making. Currently undertaking a Data Analyst Apprenticeship, gaining hands-on experience in SQL, Power BI, and Tableau to solve complex business problems. Proven track record in resource forecasting and KPI reporting within a fast-paced corporate environment. Seeking to transition into a dedicated Data related role to leverage technical skills in a technology-focused team

RESOURCE PLANNING MANAGER - RM RESOURCES PLC - NOTTINGHAM

(2022-03)

• Data Modelling: Developed and maintained short and long-term demand/resource forecasting models to optimise task allocation and operational efficiency.
• Reporting & Visualisation: Automate daily, weekly, and monthly KPI reports using Power BI and Tableau, identifying variances and presenting insights to leadership.
• Technical Extraction: Perform complex data extractions from multiple sources (Avaya, A365) using SQL to monitor business performance trends.
• Revenue Tracking: Monitor daily cancellation and order intake revenue trends for UK and International markets to provide real-time business health metrics

CONTACT CENTER ADVISOR - RM RESOURCES PLC - NOTTINGHAM

• Managed customer queries and sales processing, ensuring data accuracy in invoicing and order input

CUSTOMER SERVICE REPRESENTATIVE (CAPITA-O2) - THE BLUE ARROW - NOTTINGHAM

(2021-12 - 2022-02)

• Resolved billing and product queries, maintaining high service levels and product knowledge

CALL AGENT (SERCO- NHS T&T) - THE BLUE ARROW - NOTTINGHAM

(2021-08 - 2021-12)

• Accurately recorded wellbeing and isolation status data into the NHS portal, ensuring data integrity during the COVID-19 response.

Data Analyst Level 4 Apprenticeship - Data Analysis - Remit Training

B.Sc Computer Science (Foundation Course) - Computer Science - Nottingham Trent University (2020)