Mehrdad Farajzadeh

Although I do not currently possess any Security Experience, I have 10+ years customer service experience which is a valuable transferable skill applicable to The Security Industry as well reliability, adaptability and teamwork

E-commerce Business Owner/Manager - Independent Online Retail Operation

(2016-01 - 2024-12)

Successfully created and managed comprehensive online retail business from inception to daily operations

• Developed and optimised product listings with SEO-focused descriptions and competitive pricing strategies
• Produced high-quality product photography and edited images to maximize visual appeal and conversion rates
• Managed complete customer service lifecycle including inquiries, product recommendations, and issue resolution
• Processed orders efficiently with attention to accuracy, handled secure packaging, and coordinated timely dispatch
• Maintained proactive customer communication throughout order fulfilment and delivery tracking process
• Conducted thorough market research and competitor analysis to optimize pricing and expand product selection
• Analysed sales data and customer feedback to continuously refine business strategy and improve performance metrics
• Managed returns, exchanges, and refunds while maintaining consistently high customer satisfaction ratings

Door Supervisor Level 2 - Act Awareness and Act Security

Emergency First Aid at Work Level 3

Certification - Logistics and Warehousing - Maximus UK Logistics and Warehousing