Mei Mei

Enthusiastic and reliable first-year Business with Marketing student at Birmingham City University with previous part-time experience in retail and the food and beverage industry. Experienced in delivering friendly customer service, working effectively as part of a team, handling busy periods and maintaining a professional and welcoming environment. Confident communicating with customers and colleagues and able to adapt quickly to different tasks and situations.

Flexible and willing to work evenings and weekends, with a strong interest in supporting events and delivering a positive experience for customers.

Sales Retail at POP MART (2025-08 – 2026-08)

• Provided friendly and professional customer service in a busy retail environment.
• Communicated with customers to understand their needs and provide appropriate assistance.
• Supported the smooth running of the store by maintaining a clean, organised and welcoming environment.
• Worked effectively with colleagues to complete daily tasks and maintain efficient operations.
• Handled customer enquiries and responded to different situations calmly and professionally.
• Worked efficiently during busy periods while maintaining good customer service standards.
• Developed strong communication, teamwork and time-management skills.

Bartender at Haidilao (2023-08 – 2024-08)

• Provided efficient and friendly service to customers in a fast-paced food and beverage environment.
• Took customer orders accurately and communicated effectively with colleagues to ensure smooth service.
• Maintained high standards of cleanliness, hygiene and presentation throughout shifts.
• Worked as part of a team during busy periods and supported colleagues when required.
• Managed multiple tasks while maintaining a positive and professional attitude.
• Responded to customer requests and enquiries promptly and courteously.

BA/BSc in Business with Marketing – Birmingham City University (2025-09)