Mel Edward Warcup

Customer-focused and adaptable professional with nearly three years of experience in call centre and telephone sales, alongside face-to-face retail sales experience. Skilled in building rapport with customers, understanding individual needs, resolving enquiries, and delivering a positive customer experience. Experienced in both telephone and face-to-face environments, with strong communication, active listening, empathy, and sales skills.

Comfortable adapting communication style to different customers and situations. Creative and organised, with additional experience in art, community volunteering, hospitality, and animal care.

Retail Sales Advisor at DFS Furniture Stores (2024-09 – 2026-04)

• Assisted customers in selecting sofas and furniture suited to their individual needs.
• Built positive relationships and rapport with customers throughout the sales process.
• Used active listening and observation of body language and tone to understand customer requirements.
• Provided personalised recommendations based on customers' preferences and circumstances.
• Delivered professional face-to-face customer service while working towards sales.

Call Centre Agent at EPS Group (2024-07 – 2024-08)

• Handled telephone enquiries relating to Transport for London.
• Assisted customers with their questions and provided clear, professional support.
• Maintained a high standard of customer service in a busy call-centre environment.
• Worked with customer information while following data protection requirements.

Call Centre Agent at RESQ Call Centre (2022-03 – 2024-05)

• Assisted Vodafone customers with a wide range of enquiries and requirements.
• Resolved customer issues professionally and efficiently.
• Developed strong telephone communication and customer-service skills.
• Adapted communication style to suit different customers and situations.
• Used empathy and active listening to understand customers and provide appropriate solutions.
• Completed extensive training and developed strong knowledge of call-centre procedures and sales.

Volunteer Worker at Posithive (2023-01 – 2023-07)

• Supported older people and members of the local community.
• Demonstrated compassion, patience, and understanding when working with others.
• Assisted with art activities and encouraged community participation.

Dog Groomer Assistant at Noah's Ark Dog Day School (2021-11 – 2022-03)

• Assisted with the care and day-to-day activities of dogs at the day school.
• Supported grooming activities while undertaking training.
• Maintained clean and safe working areas.
• Completed relevant training, including first aid.

Artist at Self-Employed (2019-02 – Present)

• Create and sell personal artwork during spare time.
• Continuously develop artistic and creative skills.
• Manage personal creative projects independently.
• Develop and improve work through ongoing practice and self-directed learning.

Gardening Assistant at The Prince's Trust (2019-06 – 2019-07)

• Cleared an overgrown parking area.
• Removed unwanted plants and weeds.
• Prepared the area and introduced flowers.
• Worked as part of a team to complete practical tasks.

Artist at South Ella (2018-02 – 2018-05)

• Created artwork incorporating meaningful themes such as hope.
• Developed creative concepts and produced artwork for display.

Design Assistant at South Ella Church (2017-02 – 2017-05)

• Designed and created a banner for South Ella Church.
• Worked with a client to understand requirements and develop a suitable design.
• Planned and organised the project from concept through to completion.
• Created the work to scale within a set timeframe.

Foundation Degree in Psychology – The Open University, Hull (2022-01 – 2022-06)

Certificate in Creative Digital Media Protection – Hull College (2018-07)

Diploma in Art and Design – Hull College (2017-07)

Level 1 BTEC Diploma in Hair – Hull College (2016-07)

Level 1 BTEC Diploma in Interactive Media – Hull College (2015-07)

BTEC Level 1 & 2 in Cooking and Hospitality – Newland School for Girls, Hull (2014-09 – 2015-09)

Level 1 Diploma in Beauty – Hull College (2014-07)