Melanie Bell

Extensive history in retail, for which I have worked for a number of different major brands. Passionate about customer care with a focus on the customer experience and journey. I am hard working and creative with a long standing interest in fashion as a whole but in particular the history of fashion and make-up. I am currently looking for a new opportunity to make the most of my abilities and experience, and have a lot to offer any employer.

Teaching Assistant (Full Time) - Southborough Primary School - Stagshaw Close, Maidstone, Kent

(2023-07 - 2024-02)

I have worked and supported the reception class and three autistic children during my time at Southborough. I supported an autistic wheelchair-bound child who required personal care.

• Providing one to one support to autistic children.
• Supporting the class teacher and ensuring the classroom is set up with the provisions and resources for the day
• Creating a safe and supportive environment for the pupils and adults.
• Following the safeguarding and behaviour policy
• Ensuring I used adaptive strategies and varied ways of learning enabling the children with SEND to access the curriculum at their understanding.
• Teaching phonics, Ruth Miskin, ReadWriteInc Phonics as a one to one with children who required extra support.
• Providing lunch time cover in the dinner hall and further support and play on the playground.
• Taking an active role in the OPAL scheme ensuring children were developing through play and resilience
• Providing first aid on a daily basis

Learning Support Assistant (Full Time) - Harrietsham Primary School

(2023-09 - 2023-12)

• Supporting a child in reception with autism.

Team Leader (Full Time) - The Body Shop - The Fremlin Walk, Maidstone Kent, ME14 1RN

(2009-12 - 2023-08)

My main duties consisted of the following - all of the usual day-to-day activities of the retail profession such as provision of excellent customer service; advising customers about the Body Shop product range; general housekeeping throughout the store as well as general stock control Additionally, I provided the management team with support, with daily and weekly activities, such as: ensuring the team are provided with all the necessary information that they need, in order that they be able to provide the best customer service possible; writing up daily team briefing memos, which would usually include store and individual sales targets. I was also first point of contact with the regional store manager and would escalate any relevant information to the necessary parties for action. I was a ‘key’ staff member for the Maidstone branch when it came to providing customers with personalised skin consultations and makeovers, as well as general make-up tips, which would usually include processing any attendant transactions and promotion of the company’s loyalty club card.

I was also responsible for training new members of staff and held the position of ‘Training Champ’. I managed the shop

Sales Advisor (Full Time) - Marks and Spencer PLC - 44-48 Week Street, Maidstone Kent

(2006-02 - 2008-11)

I worked primarily within the Home and Beauty departments and my main duties consisted of; customer service, stock merchandising, till operation, customer orders, assisting customers in the fitting room, general housekeeping of the department and stock control within the beauty department, as well as implementation of new stock promotion initiatives. I was also required to liaise directly with the department manager in order to achieve store targets.

Sales Advisor (Full Time) - Next PLC - 148 High Street, Bromley, BR1 1E2

(2004-03 - 2006-01)

Sales Advisor (Full Time) - Burberry’s - 18-22 The Haymarket, London, SW1 4DQ

(1991-06 - 2006-01)

GCSE Passes - Maths, English, Chemistry, Art, History - Eltham Hill School (1985-09 - 1989-09)

BETC Diploma - Hair Dressing - Mid Kent College (2009-01 - 2009-06)

Course - TV, Film and Theatre Make-up and Hair Prosthetics. Specialising in special effects wig dressing, hair cutting and styling.

• Greasepaint (2009-06 - 2009-11)