Melanie Dixon

A highly organised and detail-oriented professional with extensive experience across healthcare and administrative environments. I bring strong communication, scheduling, and data management skills, developed through hands-on roles involving client coordination, office support, and frontline care. I am confident handling high volumes of enquiries, managing diaries, and supporting operational workflows.

Known for remaining calm under pressure and delivering excellent customer service, I am seeking an administrative or office-based role where I can contribute to efficient processes and a positive client experience.

Care Home Assistant - Barchester Care Home - Rayleigh

(2024-01 - 2026-12)

• Delivered high-quality personal care and emotional support to elderly residents while promoting dignity, independence, and wellbeing.
• Maintained accurate care records and confidential documentation in line with healthcare and data protection procedures.
• Supported administrative duties including answering calls, scheduling appointments, filing documents, and handling enquiries professionally.
• Worked closely with nurses, carers, and management teams to coordinate resident care and daily operations effectively.
• Monitored residents' wellbeing and reported health concerns promptly to senior staff to ensure safe and responsive care.
• Demonstrated strong communication, organisation, and time-management skills in a fast-paced care home environment.

Health Care Assistant - St Andrews

(2018-01 - 2024-12)

In my current role, I combine patient care with key administrative duties in a fast-paced healthcare setting. I regularly act as a point of contact for patients and families while ensuring accurate documentation and smooth daily operations.

• Acting as a first point of contact for patients and relatives, handling enquiries with professionalism and empathy
• Completing and maintaining accurate patient records and daily reports using internal systems
• Managing confidential data in line with compliance standards
• Handling incoming phone calls, including sensitive discussions with families
• Supporting clinical staff by ensuring accurate and accessible information
• Assisting with general administrative tasks to support the wider team

Administrative Support - TES Electrical

(2018-01 - 2024-12)

I supported the administration side of a busy electrical and building services business, coordinating jobs, suppliers, and client communications.

• Answering incoming calls and discussing client requirements, including renovations, school work, and building projects
• Scheduling bookings and organising job timelines based on availability
• Coordinating engineers and allocating jobs efficiently
• Liaising with suppliers and arranging materials for upcoming work
• Assisting with purchase orders and preparing materials lists from project managers
• Ensuring clear communication between clients, contractors, and internal teams

Home Care Assistant - Age UK

(2011-01 - 2018-12)

Provided in-home care and acted as a key point of contact for clients and their families, combining care responsibilities with coordination and communication tasks.

• Managing schedules, appointments, and client communications
• Handling phone enquiries and liaising with families and healthcare providers
• Delivering personal care and daily living support
• Building strong, trusting relationships with clients

Admin Assistant - MBP Projects LTD

(2009-01 - 2011-12)

Supported office and project operations through a range of administrative duties in a busy environment.

• Managing front desk and acting as first point of contact
• Coordinating meetings and managing diaries
• Maintaining project spreadsheets and tracking progress
• Taking meeting minutes and distributing action points
• Responding to client enquiries via phone and email

GCSEs - Seven King High School (1982-01 - 1987-12)